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I HAVE AN OFFICEJET v40 PRINTER SCANNER FAX AND COPIER FROM HP AND IS ACTING UP. THE MESSAGE i GET IS REMOVE AND CHECK BLACK CARTRIDGE EVERY TIME I TRY TO PRINT. ACTS LIKE IS PRINTING BUT THE PAPER COMES OUT BLANK. PLEASE HELP SINCERELY MYRIAM AYATI

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  • AYATIMYRIAM Nov 23, 2008

    Thanks for the help. I replaced the cartridge and is working now. Thanks again

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Have you tried raplacing the black cartridge with a new HP OEM cartridge

You could also try the Printers Cleaning Utility

Posted on Nov 20, 2008

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Print cartridge prob [tri-color] refer to ... doc to troubleshoot


HP Officejt J4680 - All in one Printer from HP, whcih will have Printing, Fax, Scanner and Copier facilities.

Normal catridges recommened by HP are given below :

01. HP 901 - Black which will print 200 Pages.
02. HP 901 - Tri Colour which will print 200 Pages.
03. HP 901 XL Black which is a bigger one that will print 900 pages regulary.

This printer is most rugged one used by Home as well as in offices.

The follwoing message regarding this Printer taken from HP Website which gives information about the printer quality.


Enjoy the convenience of wireless connectivity with our Officejet J4680 All-in-One. You'll be able to print, copy, scan, and fax all from one device, plus print at speeds as fast as 28 pages per minute in black and 22 in color. And with our Officejet inks, you'll get high-quality printing at a lower cost per page than with a laser printer. Reliable and versatile
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  • Print fast, at up to 28 pages/minute black, 22 color##
  • Fax at speeds up to 33.6kpbs
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Solution:

Please use the originai catridges for this printer and there will not be any issues.

In spite of this, the problem continues, please call the local HP Authorized Printer vendor to solve this problem.

If the Printer is under warranty, you will get a replacement printer with same or the higher configuration which is available in the market.

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You may try to remove and reinstall the Black cartridge. Be sure it is properly lock in place on the cartridge holder.

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"Remove and Check Color Cartridge" won't go away w/ new cartridge


Replaced with brand new HP cartridges. If either one (black or color) is a refilled cartridge, my machine has issues.

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I just installed a new black ink. The error message keeps on saying wrong color cartridge installed. I replaced with the correct one for my officejet v40. Black 15.


did you try changing the color cartridge too? I had problems with ink cartridges that were not HP cartridges.( not made by HP but some other co.)

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I had the same problem if I use the buttons on the v40 and try to scan. I get the V40 can not connect to the PC message.

Workaround:

Go to Control Panel-->Scanners and Cameras

In there you will find: Hewlett-Packard OfficeJet V40 Scanner

Right click and select Scan. It will then start the scan wizard which will scan your document.

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1 Answer

Check black cartridge message


This happens if you refilled the cartridges, and forgot to take out the air..

Follow this steps..
1. Switch on the printer, open cartridge bay, remove cartridge, dont close the cartridge holder flaps, directly unplug the power supply from the printer end.

2. take a soft cotton, lint free cloth, slightly swab it with pure water, wring the cloth so any excess water is removed, and clean the contact pins inside the printer cartridge holder..

3. clean the cartridge head by keeping it in hot water (about 50C) and then wiping it clean, keep it upright for a few min, and when both printer and cartridge is completly dry put it back in, voila it should not display the message now...

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