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it could be a USB port problem or the cord is just bad. first check to see if it is the USB port. If it works they YAY! if not, check to see if you still have warranty on your laptop/PC. if you don't the hehe your fault... Next check to see if it is the cord. you can do this by plugging someone elses Ipod into a different PC/Laptop. if neitherof these are your problem the go to customer service at apple of bestbuy(Apple recommened)