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Hi, When the paper is fed through Automatic Document Feeder
(ADF) it is scanned before copy or fax. The scanner is fixed type and is
located just below the ADF. The
lines are due to dirty scanner mirror. The printer/ scanner design is
based Sheet-Fed Scanner. Open/Lift the Control Panel (scanner top )(by
pulling it up from front - the area from where the paper to scan comes
out). Look out for the horizontal
mirror and use a soft, damp, lint-free cloth to gently clean the
scanner mirror, rollers etc. and enjoy clear scanning and copying! For example see the below picture: -
for any tron pieces of paper dirt etc.DONT USE PAPER, CHEMICALS OR ANY ABRASIVE
CLOTH as it may damage the parts.
Hope it helps! Good Luck! Thanks for using Fixya! CreativeTECH
Lift the scanner cover so that you can see the platen glass. Look to the left of the large sheet of glass and you will see a narrow strip of glass. This is the area used to scan documents fed from the ADF. Make sure that this glass is very clean. Use a damp cloth to clean any dirt or buildup.
The scanner bulbs ahve gone bad.U need to get it them replaced.Before that try resetting the printer using the # and the number 6 buttons,holding them down and then inserting the power cord at the back of the printer. see if it works.
Try leaving the cover open and run a test scan, once with a fresh sheet as the item to be scanned and then a second time without anything on the table.
You may see what is blocking the light source or possibly a defect in it.
Scanning is done left-right, left-right across the width of the page and the vertical stripe indicates that the blockage is present during each scanned line.
In servicing copiers and multifunction machines, I have found a number of curious contaminents, one of the most annoying was a moth, still alive, that would randomly sit on the lamp, causing some pages to come out OK, others not.
If your copies and printouts are coming out fine, then only the scanner can be at fault.
If you use the automatic document feeder to make a copy, do you see the same line? If so, the scanner glass needs to be cleaned. Not the entire glass, just the small area to the left side that scans paper as it is fed through the automatic sheet feeder. Use a soft cloth lightly dampened with plain water to remove any material on this area of the scanner glass.