Question about Brother IntelliFAX 775 Plain Paper Thermal transfer Fax

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BLACK VERTICLE LINE IN FAXES SENT, NOT WHEN RECEIVED?

The recipients of my faxes get a black verticle line from top to bottom. When I receive a fax there are no problems. What needs to be cleaned in order to remove this verticle line when faxes are sent. Thank you in advance.

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Lift to open the document cover and use a soft cloth to clean the glass were documents are scanned.Also clean the white plate on the upper side of the scanner.You identify the scanner by observing the direction documents faces while faxing.The scanner reads the document.

Posted on Nov 20, 2008

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ECM error message


Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
  • All faxes sent in color use ECM.
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  • The ECM setting affects only sent faxes, not received faxes.
Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
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Mar 06, 2014 | HEWLETT-PACKARD HP 2140 Fax

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Thick black line down recipeints faxes


Your scanner glass is caked with ink or lint. Open front cover and clean with windex or rubbing alcohol.

Apr 23, 2010 | Brother IntelliFAX 2800 Laser Fax

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You have a defective Scanner Block. EXPENSIVE

Apr 20, 2010 | Brother IntelliFAX 4100 Laser Fax

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Unwanted verticle line on fax copies


Most likely a fax has been sent or a page copied with 'white out' (Liquid Paper), still wet on the page. As the page feeds over the scanner, (a narrow strip of glass that runs across the width of the page along the feed path) the wet liquid paper comes off on the glass as a thin line and dries. Thereafter, when copying, scanning or sending a fax, the scanner light does not go through the liquid paper streak and the result when printed is a thin vertical line that runs the full length of the page. If this is the cause you will also find that faxes you send to other people will also have this line (although faxes you receive are not affected by this problem with your machine).

To fix the problem: follow the path that the paper travels when sending a fax or making a copy, until you find the scanner (narrow glass strip). Take a clean, soft cloth and a small amount of methylated spirit (or white spirit) and remove the now dried Liquid Paper from the glass. Clean the whole strip ensuring that the glass is left clean and dry.

Feb 22, 2010 | Brother IntelliFAX 560 Plain Paper Fax

1 Answer

Our faxes are being received with a large/thick


Look on the glass where the scanner is and sometimes a lot of White out gets stuck on the glass, clean with windex and dry good.

If it's a lazer fax, look on the rollers for toner build up around the fuser section. Clean with Alcohol.

Oct 16, 2009 | Fax Machines

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Is the phone line plugged into the "line" jack and not the " phone or Ext " Jack?

Jun 09, 2009 | Xerox WorkCentre Pro 575 Plain Paper Laser...

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Where is the scanner lamp on the brother fax 2820


the scanner is located under the control panel. lift up control panel and look for a thin piece of glass that runs left to right. that glass may have white out or some other foriegn material on it, however, this will only clean up lines on SENT faxes and copies. if you're getting lines on received faxes, your problem would most likely reside in your drum unit.

hth,
razors

Apr 08, 2009 | Brother IntelliFax-2820 Laser Fax

1 Answer

BLACK LINE 1" THICK ON FAX COPY BEING SENT OUT


I bet your incoming pages are clean right? The Laser is not used for outgoing faxes.
Lift up your document feeder and clean the scanner glass that the documents are scanned across

Feb 24, 2009 | Brother IntelliFAX 4750 Plain Paper Laser...

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if your RECEIVED faxes look good, then leroyal is dead on. you will need a new CIS which stands for contact image sensor. if you have an authorized brother service center nearby, they may be able to do it for 100 to 150.00, depending on their pricing of course. if rec'd faxes are bad also, pull drum out and make sure the blue tab on top of drum is all the way to the right side, although that usually only leaves about a 1/2" black band.

hth,
razors

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