Question about Sony BDP-S300 Blu-Ray Disc Player

7 Answers

Green Screen and Picture Noise

I just bought a Sony BDP-S300 and wen to watch my first movie last night (Iron Man). However, throughout the movie, I was getting little bits of digital noise. I can deal with that, but what really bothers me is that three times during the movie, it went fuzzy (like snow when you don't get a cable chanel) and then to a green screen and then back to the movie. It only lasts about two or three seconds, but still. Its not supposed to do that. It did the same thing when I watched Surf's Up. I have the newest firmware update so I know it is not that. It is hooked up through an hdmi switch since my HDTV only has one hdmi port. The TV is a Magnavox 42mf231d/37 which also has the latest firmware. None of my other devices have this problem. Please help ASAP?!

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  • Gideon Bicksler Nov 20, 2008

    Switch to a different player. So I will try that tonight and keep everyone posted.

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7 Answers

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  • Sony Master
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"getting little bits of digital noise. I can deal with that, but what really bothers me is that three times during the movie, it went fuzzy (like snow when you don't get a cable chanel)"

That is a streaming problem. The digital signal is disturbed , then you get pixelation and loss of signal.
Both phoenomena can be caused by bad HDMI cables.

First test that the problem is not the HDMI cable connecting to your TV.

Borrow a cable and test it, if you have same problem with a different cable then the DVD is probably faulty.

A defective lens or contacts on the lens pickup, or a bad soldering joint on the DVD player I/O board can cause both problems.

If the unit is new ask a replacement.

Posted on Nov 21, 2008

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The only thing that you can to for blueray is to do the software upgrades, but seince you have already done so, and if the play still has the problem on other DVD's, the Sony Enginer's said that you must send it in for repair to SONY! Service Centers are not allowed to do repairs on this player, Or you can return it to the store.

Posted on Nov 20, 2008

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If the disc are working properly in other devices you have then its probably the device problem or may be the loose wire connection between tv and the device.if the connection is proper then it must be the device problem .still you can switch to different player and clear out the exact problem. thanks.

Posted on Nov 20, 2008

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  • Master
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Have you tried connecting the DVD player directly to the tv, without the hdmi switch. It may be the switch that is causing this problem. If the problem persists still you will want to try a different HDMI cable, then you will want to try a different dvd player or HDMI Source. Then you will know if its the TV or the player. I hope you find that helpful. If you still have questions let me know. Please take a moment to accept and rate my solution accordingly.
Thank you,
Lee

Posted on Nov 20, 2008

  • 1 more comment 
  • Lee A.
    Lee A. Nov 20, 2008

    Please respond so that we know what has been tried and so that we can better assist you moving forward.
    Thanks again,
    Lee


  • Lee A.
    Lee A. Nov 20, 2008

    Thank you and please do keep us informed and you will get a response promptly.

    Good luck,
    Lee

  • Lee A.
    Lee A. Nov 20, 2008

    I am not sure why you would deny my assistance/ request further assistance when you havent even tried what I recommended. I hope you will reconsider and accept and rate a solution appropriately.

    thanks,
    Lee

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  • Master
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Ok first thing to try is unplug the tv while it is on and leave it unplug for 5 mins, then try it again. 2nd unplug all inputs leave nothing hooked to the tv. then try just 1 thing at a time. i want to be sure nothing outside the tv is causing some weird problem. you could have a video problem in the tv. this is kinda weird so lets try this first. if not let me know?

Posted on Nov 20, 2008

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  • Sony Master
  • 586 Answers

Hi,
    This actueally not the product fault but it's a source fault and that is movie source.So, dont worry your product is just fine.

    Thanks

Posted on Nov 20, 2008

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  • Sony Master
  • 13,433 Answers

Try connecting the sony directly to your tv and see if the same problem happens, if it does, then you most likely have a faulty device, and since its brand new, you will most likely get it replaced or warranty repaired by your dealer.

Posted on Nov 20, 2008

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