Question about Canon Laser Class 830i Plain Paper Fax

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Doc feed problem on canon 830i

I HAVE A CUSTOMER WITH A CANON 830I FAX THAT IS HAVING SEPERATION PROBLEMS. I HAVE ALREADY CHANGED THE SEP PAD, PICKUP ROLLER & SEP ROLLER. WHAT AM I MISSING?

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2 Suggested Answers

rylee_smith
  • 8619 Answers

SOURCE: hi, i am getting a

Hi

1. Protect yourself from shock. Disconnect the power cord from the back of the Canon Inkjet Printer. This is an important step when working inside ANY electronic device.

2. Unhinge the back access panel of the printer. It seems repetitive to say this, but this door will be in the BACK of the printer.

3. Close the back access panel. Make sure that it latches into place and looks the same way that it did before you opened it.

4. Find the front or top access panel. This is the panel you would lift to change ink cartridges. Open this access panel. If the carriage that holds the ink cartridges moves, then you forgot to unplug the printer, go back and do that now. Look for paper that may be jammed in this area of the printer.

5. Remove any paper you find jammed here. When pulling from the front there will be resistance from the paper feeder. Pull slowly or the paper will rip and create a more stressful problem.

6. Close the front access panel. Make sure that it falls or latches back in place. It should look the same way that it did before you opened it.

7. Plug the printer’s power cord into the wall outlet, and attempt to print again. If the printer prints the job, then you have successfully removed the paper jam.

Please do accept this solution and revert for further assistance.

Thanks
Rylee

Posted on Jul 03, 2009

brett207
  • 231 Answers

SOURCE: Our RX report for our Canon 830i fax machine lists

This error usually means you have a phone line problem.

You need to try to increase your transmission level, or check the line equalization. It could also be a problem with an echo on the phone line.

Posted on Dec 16, 2009

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