Question about SanDisk Sansa Clip MP3 Player

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Won't turn on

Just bought this 27 days ago -- worked fine.

Last night - went to sleep listening to it (as I do most nights) -- with the "sleep mode" set for 45 minutes or so. . . .

When I woke up in the middle of the night -- to again program it for a few (15) minutes on sleep mode . . . it would NOT TURN ON.

It was fully charged when I went to sleep -- but even still -- I thought "maybe" it ran all night -- and when I put it on the computer to charge it -- nothing -- no lights -- nothing.

Any ideas?

I'll call Radio Shack later - but I thought you might have an idea.

Thanks

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  • 1 more comment 
  • dani8a1997 Apr 06, 2009

    i have the same problem no clue i just post a comment like 5 min. ago yay!

  • Anonymous May 04, 2009

    My clip won't on but it works while connecting to PC and CHARGER and when i disconnect it , IT won't turned on...

  • cook1928 May 20, 2009

    Screen shows connected when plugged into computer, but won't turn on once disconnedted.

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  • 8,596 Answers

Make sure the hold/lock switch is not engaged.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Mar 23, 2009

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