Question about Motorola Mobility V551

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Can't hear those that call me or when I call others. Can't hear touchtones either.

When I make a call and the phone shows connected, I can't hear. The only way I can hear is to use the speaker option. I cannot hear the touchtone when dialing either. Did I turn something off on my phone. I can hear it ring and the volumes is turned up all the way.

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This happened to my phone and I found that if I pushed in the right spot (just about the bottom of the motorola circle, bottom meaning towards the hinge) I could get the sound to come back in. Best way to test this that I found was to call voicemail and push around to find the right spot.

Posted on Jul 25, 2007

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Posted on Jan 02, 2017

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It is hard to diagnose an issue without having the phone in front of me. It can be namy things. These are probably made in CHina or overseas using cheap components.

What I would first suspect, is frayed wires inside the coiled cord. You can't see them broken, because they are covered up. It sould be the switch where the ophone hangs up. Many components are hot glued in place, dumb idea.

If you can hear the other person even parely it shows that there is an issue with a good connection. Over time, wires flex, and can break inside the cord. Switches might get out of place, get loose due to the hot glue coming off. Switches can also get dirty and must have contact cleanier sprayed inside the switch.
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There may be a member of an antique telephone collectors forum around your area. I know the phone is not antique, but they will have the ability to test the phone locally.
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