Question about Creative Labs ZEN SLEEK MP3 Player

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Zen sleek frozen after trying to delete songs

I have only had my zen sleek 20gb mp3 for a month and I was deleting some songs off and it froze on deleting... I let the battery run out because the power button wouldn't turn it off...when recharged it would only go to Zen sleek screen and then freeze there. I can't get into the music or anything. None of the buttons are working. I tried resetting it w/ the reset hole but it still won't go past the zen sleek screen. Someone out there...please help!!!! Thanks!! Audie

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Why does technology make you work for what you already paid good money for? Have you tried going into Recovery Mode? You do this by holding down the Play/Pause button while triggering the Reset button. Once there, you have four options. Try selecting Disk Cleanup and then Reboot. You might need to re-Sync a few things but it's worth a shot. Good luck.

Posted on Feb 13, 2007

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· http://us.creative.com/support/downloads/



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This is important; because, if you cannot get into Recovery Mode, then this is a sure sign of a bricked player. You could try a forced hard reset by going in and disconnecting the battery, but chances are, the player is bricked.
try updating the firmware.

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