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Did you install the correct driver including the scan driver? The drivers are available at the Samsung Site: http://www.samsung.com/us/support/downloads/SCX-4100 . Click on the Driver tab for most or the Software Tab for the SmarThru4 program. Make sure to get the correct version for the OS on the office computer. Generic OS drivers often only run the printe, not the scanner. Uninstall the generic driver before attempting to nstall the Samsung driver.
Next check the data cable. Scanners require bi-directional communication with the computer and can fail when the printer works.
i installed succesfully samsung scx-4100 printer drivers in my loptop, ihave window xp home in laptop, when i am scaning my document it says the "unknown devise name".when i am printing the document it work very good with out giving any problem . can you please suggest how i can solve this proble.