Hi, Please go to this website and follow the steps.If it will help you to fix your issue then fine Otherwise you need to contact with HP to get the issue fixed:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&tmp_task=solveCategory&cc=us&dlc=en&jumpid=reg_R1002_USEN&lc=en&product=1153491
www.ittechsupportonline.com
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