Hi, I used my external hard drive for a year everyday without any problems. But now it is not responding at all it seams like out of the blue! Not even the light is on and it does not make any noise. Does anyone know what that means and what i can try to fix it? I have tried to connect it to several different computers, Mac and PC. The same problem everywhere. Guess that means there is certainly something wrong with the MyBook and not with my laptop. I am am using a MacBook Pro by the way.
desperately need stuff of mybook. can anyone help please please please? Thanks sophie
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Re: WD my book 320gb not responding
Hi, don't panic your hard drive might still be working . you say it dose not sign showing it's on. please have any cable that connect the hard disk to the computer checked. I think your cables might be bad. thanks
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I have a similar WD 320GB drive - but it is a Passbook. When I first got it, I set it up and it worked fine. Not liking the very short 12" (.3M) cable, I grabbed a nice 6' (2M) version as a replacement.
I began to have read and write errors on the drive galore. I returned the drive and spoke with a tech person at the store about it. It turns out that the cable supplied is "specific" to a degree for the drive. Use of "any old" replacement USB cable would not work reliably. I found later that I had another 6' cable that worked without a problem. The cable is rather thick when compared to some of the others I have and am assuming that it was a quality issue with my first cable that caused the failures.
Result: Use the original cable if possible. Use a good quality cable if the original is not available (experiment with a few if needed). Of course, if the drive just plain stopped working - and it happens - contact Western Digital tech support for help or replacement if it's still under warranty, or bite the bullet and buy a new one.
This is most likely a classic case of them trying to occupy the same drive letter. If you open disk management Start > Run > type 'diskmgmt.msc' and you should see them both there - One with a drive letter and one without, simply right click on the drive which doesn't have a drive letter and select 'change drive letters and path...'. Change the drive letter to something you know doesn't really get used and they should both appear in my computer.
right click on my computer
then disk management
identify the correct drive
right click and format,
once formatted remove
then plug back in,
you should beable to then see it under my computer
it is possibly because the usb port you are connecting to is not receiving enough power to power the hard drive and use it at the same time. try another port or check on another computer else probably have to buy a new one