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Canon Pixma MX310 Office printer. continues to jam paper. in the maintenance panel i cannot perform an alignment check or deepclean. Attempt to copy feeds a whole sheet thru and chokes on the 2nd piece. I may have a warranty on it , just trying to fix it for a friend. Cartridges are new. restored to factory settings. no luck.. any help out there.. or just toss the machine in a pit that's on fire.

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As i was posting here. I instructed my elder friend to perform the 'Clean Print Roller' routine from the user manual. After 3 times he said it started to work. Thnks for your inputs.

Posted on Nov 25, 2008

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Printers that jam usually have worn feed rollers, some where in the machine, or a bad sensor. If worn feed rollers are the problem the paper usually jams in different locations in the machine. If a sensor is bad the paper usually jams in the same spot each time paper is fed into the machine. A new machine does not have worn rollers, but could have a broken sensor. It sounds like the a roller might be worn. There is a company called Tech Support that use to sell a cleaning fluid for paper feed rollers. You can use alcohol but alcohol dries out rubber, but you can use it to diagnose the problem. Clean all visible rollers. Especially the rollers that the paper jams between.

Posted on Nov 20, 2008

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Follow the steps below to align the printer

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  2. 2 Open the paper output tray. Flip the paper output tray extension out. Load a sheet of letter-sized plain paper in the rear tray. Slide the paper guide to the right until it is snug against the left side of the paper.
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Alram light


Did you replace the Black ink cartridge or the Color cartridge, or did you replace both?

Facing the front of the Canon Pixma MX310, did you install the Black ink cartridge to the left side, and the Color cartridge to the right side?

Do Not reverse how the ink cartridges go. Do Not install a Black ink cartridge, in the Color cartridge holder.

If the Alarm light came on, check to see if you have an error message in the LCD. (Not trying to insult your intelligence. The LCD is the little rectangular Liquid Crystal Display on your Pixma MX310 Operation Panel, to the left of the numeric buttons)

Do you have the Pixma MX310 On-screen manual?
Start>Hover on All Programs>Canon>Pixma MX310>On-screen manual

Click on the Troubleshooting heading.
If you have an error message code, click on the heading ->
An Error Message is Displayed on the LCD.

Also suggest you click on the heading -> Problems Sending Faxes.

See if the information provided has a solution to your problem.

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1 Answer

Canon mx310-cant even figure out how to copy!


Canon PIXMA MX310 Office All-In-One Printer User Manual
here you go here is the manual for your printer hope it helps and thank you for using fixa

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My Canon MX310 doesn't like recycled ink cartridges, but doesn't do this.
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