Cant get on internet via wireless or wired connection.
I have a virus on my dell lattitude c400 laptop and it has a wireless connection but wont connect to the internet. Norton 2008 is installed on it and it cant fix the problem unless it has access to the internet ....this is really confusing, hope someone can shed some light on this for me.
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Hey Mary, At the link below is information on setting up and troubleshooting your internet and wireless connections.There are step by step instructions. Dell Networking and Wireless Support Center http://dell.to/15yuglg Thank You, Dell-Jesse L Dell Social Media and Communities
You can remove or change the Window's User or administrator's password and privileges. You need access to a computer with Internet access to download the Hiren's Boot CD and burn it onto a CD. Then insert this CD into the laptop/computer and boot up the laptop/computer with the Hiren's CD and follow the instructions. There are very useful utilities CD and it a Linux boot CD which contains quite a lot of Utility programs including a password removal program. Click on one of these links to download HIREN'S BOOTCD :- http://www.hirensbootcd.net/http://188.8.131.52/
Click on Start and type CMD. Open CMD and type ipconfig. Check out the IP address V4 for the Local area ethernet adapter or wireless area adpater depending on wireless or wired connection. Any ip address other than of the class 169.254.x.x shoud be considered good. If you have an IP address is any other number other than the above you have a good IP address. to test the internet connectivity type PING www.google.com. If the results are Packets sent 4 Recieved 4 Lost 0 then the issue could be due to Internet Explorer bing corrupt or a firewall blocking the internet access. Power off the computer. Power on the system and as soon as you see the Dell logo please tap the F8 button 3 - 4 times. You'll get to teh Advanced Windows boot option screen. Select safe mode with networking and see if the internet works in the safe mode. If yes then it could be the firewall. Uninstall you antivirus and check.
Check your wireless network connections. I believe most Dell's use a special utility. Look for anything wireless related on the bottom right hand of your lcd. Can you at least see the wireless networks? If not you might want to double-check to see if you accidently switched the wireless power switch off. It's usually located somewhere around the sides or the front of the laptop.