Question about Bernina Artista 180
I have a Bernina 180 with v. 3 software. I recently got a new computer with XP, which was what I was using on my old computer. Now I can't get the software to run at all. I installed the dongle and the hasp drivers but I keep getting an error message saying that it doesn't recognize the security devise. I then tried to use my laptop which also runs XP and I can get it to open the software just fine but the computer doesn't have a serial port so I have to use a USB to serial port cable. I've done this before but now it sends up an error message that says no link to serial port. I've used my laptop before with this machine but now for some reason it won't work. I've used 2 different cables but neither one will work. Any suggestions?? Thank you in advance for any and all help.
You need a new security code. When we changed computers we worked with the dealer on where to send the form requesting Access code. You can find the form under Help on the far right of your menu bar. It's the last item called Access Code Order Form. They emaild it back to us with the code we needed along with the install instructions. The dealer should also be able to assist you with your laptop issue, although you may only be able to use the software on 1 PC or laptop as you are probably licensed for 1 copy, and they us the dongle to validate the software and the machine combination.
Best of luck.
Posted on Nov 21, 2008
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Posted on Jan 02, 2017
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