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Hi - You have to install the USB driver for Windows BEFORE you attach the camera. If you attach the camera before you install the driver the driver will be broken and not work. If you did attach the camera before the driver installation you will have to remove the driver and then reinstall it then attach the camera via USB. It doesn't make a lot of sense but Sony is very emphatic about these directions.
Hopefully you have the drivers because they don't seem to be available from the Sony support website anymore.
win vista and win 7doesn't support usb streaming. the usb driver for this model would not be compatible with your computer's OS. although, you were able to download PMB still this wouldn't work, it's basically an alternative software that you can use with the newer OS. still the device driver would not be installed. and you would get a message that "ilink connection is not detected". the reason you get that is bec the camcorder and the software is intended for use with the dv (ilink or ieee1394) connection. so if your computer has an ieee1394 card and you have a compatible ilink cable,then your good to go,it should be a plug-and-play connection (no drivers required). all you need then would be a video capturing software (like win moviemaker) to transfer videos from tape to PC. hope this helps. thanks :)
I have got a sony DCR-HC21 E PAL video camera but i am unable to transfer the video to my computer when i connect it through the usb cable the computer did not recognize the camera at all, can you help me how to transfer the recordered video to my computer through my e-mail email@example.com.
please purchase special mini DV tape for head cleaning. After a treatment with this tape you can check if there is an improvement with other tapes.
If you need more info please advice.