Question about SanDisk Sansa m240 MP3 Player

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Help me please with my sansa 240

I have had it over a week now and have been having some problems with it the last 2 days. First, I downloaded some songs (or synced them from Windows Realplayer 10) and they were playing in my mp3 player just fine. But then I finally decided to use my free Rhapsody music offer I recieved with the player when I bought it and downloaded some songs on it I even made a playlist. I tried to download the playlist and it did download the songs. It was alot of them so it tooks some time. Well I went back and tried to download some more songs off of a new playlist and it froze up on me. When the transfer box came up on Rhapsody it kept saying that the songs were not compatible with the sansa. That's weird to me. Anyways, I just tried to delete all the songs and start over but it only let me delete the playlist(just the names of the songs) but not the actual tracks itself. So, I then unhooked the USB cord and that may have also been a mistake cause it said that it was still writing the data. I thought though if I could unhook and plug it up again it would work properly. When I did get into Rhapsody again it still was trying to download some tracks but was coming up with a error message on each song it tried to transfer saying that the songs were not compatible with my sansa. So I got out of Rhapsody and tried to see what it would in Windows mEDIA 10. It just would show me the songs listed and how full the sansa was but it would not me delete the playlists are songs listed in the mp3 player. When I hook it into the USB port it is says it is writing data and that circle keeps going around in circles on it. When I unhook it from the USB port and turn it off and then on the SANSA screen appears then it says PLEASE WAIT REBUILDING THE LIBRARY. But it has been doing this for 2 days now rebuilding to the library when i TRY to listen to unhooked from the USB. With the USB on my computer it does not list the tracks in Rhapsody but it shows how full it is and it still tries to download/transfer songs but with the error message popping up and in Windows it shows the songs I have on their but now in the playlist I CREATED and it will not let me delete the playlist or songs. Help I know I repeated myself but i was trying to make myself clear in what is happening to my player. Thanks Frustrated Customer

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Re: Help me please with my sansa 240

Alright there are several steps you will need to follow on this one. Keep in mind that you will lose all of your data and need to start from scratch. First you want to connect your MP3 to your computer. Once you see your device you will want to right click on it and choose Format, this will prompt you to confirm to delete and erase all files choose yes to continue. After your format is complete. You will want to go into your "Settings" and then choose "Reset All", it will ask you to confirm and choose yes again. Finally you want to go to the manufacturer's website and download the most recent firmware available for your MP3 Player. I have provided a link below: Once you click on this link you will need to download and install the software by clicking on "Download Sansa Firmware Updater" which is highlighted in red. Then you will need to follow the on screen instructions to make sure the process is completed as instructed. When all of these steps are complete, try transferring the files again. It should definitely work! Best of Luck!

Posted on Jan 03, 2007

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Re: Help me please with my sansa 240

I had the same problem... leave it on overnight rebuilding library. It was off when i looked in the morning and when i turned it on it worked!! Mine is like 2 years old or something and i havent used it in forever and then i decided to use it and put songs on. It worked though after i left it on. But the problem is now is that it like doubled some songs. it might just be my playlist because i download songs. It doesnt say they are doubled when i looked on Windows Media Player when you can view whats on it. Try it.

Posted on Mar 28, 2009

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