Question about Optics
We purchased a Thunder Tumbler radio control 360 rally car - actually 4 of them. One of the remotes does not work. Turns on, but the controls do not work on the car.
Can we find the distributer and get a replacement? or are they available to purchase somewhere else?
They are made by Blue Hat Toy Company, Distributed by MerchSource, LLC., Foothill Ranch, CA
Cars are made in China ?? and these were being sold business to business in Oak View, California on November 19th. Gentlemen seemed responsible, but perhaps this is a case of "buyer beware"!
Would like to get a replacement or figure a way to make it work as the box shows.
Actually reached the distributer with an e-mail and within 20 minutes got a reply and a replacement. the Blue Hat Toy Company are trademarks of Distributers MerchSource, in Foothill Ranch, CA.
Posted on Nov 20, 2008
19511 Pauling St.
Foothill Ranch, CA 92610
Posted on Jan 12, 2009
Hi my son got a vegance remote terrien race car and it didn't have the battier with it .its not in the bor the car cam with and there are no books with it eather
Posted on Jan 06, 2014
Innovage and MerchSource are the same thing. I have put in a call to the Foothills location, and left a message. The person in common with both companies is Johann Clapp. I do not expect them to call back. A company that goes to so much trouble to stay off the radar does not intend to provide responsible customer service. Interesting note: the way I found out this information was from a Court document in which they were the defendants for ripping off a toy helicopter design and marketing it as their own.
Posted on Mar 19, 2010
If you contected them by me email could you share the email address/website that you used. Seems to me that people who say its that easy usually work for the company.
My 70+ yr old grandparents get my son one of these POS cars every xmas and they never work for more the 15 minutes....RIP OFF...Waste of their money.
Posted on Jan 24, 2010
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Posted on Jan 02, 2017
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