Question about HP OfficeJet 4315 All-In-One InkJet Printer

1 Answer

I have 4315xi Officejet All-in-One printer. We have used it as a

Fax machine at times. When we do, we plug in a telephone cord. At present there is no telephone connection plugged into the printer. It will not print, however, but on the front display it says ''Tel''. I cannot get it to change. I have unplugged the printer and restarted my computer, but to no avail. Do you have some suggestions?

Posted by on

  • Anonymous Dec 10, 2008

    catridge error

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

Make sure all software is installed on computer. On the face of the 4315 is a button for "Answer Mode." This is an option to tell the printer what to expect and what to execute when a signal or call comes in. If it in "Fax Answer Mode" it will answer on how ever many rings you tell it to.

Posted on Dec 21, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

3 Answers

I cant send a fax or reseave one


Sir/Madam

Solution one: Check the fax connections Use the following steps to check the physical connections, and then use the HP Fax Test Service.

Step one: Check the physical connections

  1. Disconnect the telephone cord from the HP fax product, and then examine the connector on the end of the cord. Make sure that the cord has only two wires. Figure 1: Two-wire telephone cord

fe080726-3749-4408-9bf4-fb54019e59a9.gif
  1. Four-wire telephone cordGraphic: Four-wire telephone cordIf the cord has four wires, replace it with a two-wire phone cord.
    If you must use a cord with four wires, use the converter that shipped with product. The converter allows a cord with four wires to work with a device that requires a cord with two wires.
  2. Connect one end of the telephone cord to the telephone jack, and then connect the other end of the cord to the port labeled 1-Line on the back of the HP fax product.
    Figure 3: Fax only


def10672-5060-4912-ab57-70e1058c1a3d.gif

  1. 1 - Telephone jack2 - Two-wire telephone cord to 1-Line
  2. Connect a single-line telephone to the 2-Ext port on the back of the HP fax product.
    Figure 4: Fax and telephon


  3. 1 - Telephone jack2 - Two-wire telephone cord to 1-Line
  4. Connect a single-line telephone to the 2-Ext port on the back of the HP fax product.
    Figure 4: Fax and telephone

21343049-8db2-404b-a921-e7fa4f985989.gif

1 - Telephone jack 2 - Two-wire telephone cord to 1-Line
3 - Telephone
If other devices need to use the same telephone jack, make sure that they are connected to the 2-Ext port on the back of the HP fax product.
Figure 5: Fax with answering machine and telephone


a97fe5c2-e32c-4ca0-aabd-68855faaf816.gif

  1. 1 - Telephone jack2 - Telephone cord from 2-Ext
    3 - Optional telephone cord to telephone
    4 - Optional telephone
    5 - Answering machine
    6 - Two-wire telephone cord to 1-Line
  2. Pick up the telephone receiver and listen for a dial tone. Make sure that you can dial out using the telephone keypad.
    If there is a dial tone and you can dial out using the telephone, the HP fax product is connected correctly to a working telephone cord and telephone jack. If there is no dial tone, check the configuration again and make sure that it is set up correctly.If You Still Having Hp Printer Problem Then Visit Official HP Printer Website On Below Link URL http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02263145
Or

If You Still need HP Printer Online Help Then Follow Us On:


HP Printer Support

Feb 12, 2014 | HP LaserJet 3030 All-In-One Printer

2 Answers

Faxing problem with HP Office Jet 7130 all-in-one


hi-
chances are you need to change the setting on you hp printer, i mean the fax settings for it and by the way have you tried reseating or unplugging the wire that connects from the wall to your hp office jet? try to unplug and replug it then try sending another fax, update me for any unusualities, thanks!!

May 20, 2008 | HP OfficeJet 7130C All-In-One InkJet...

1 Answer

How do I receive a fax?


if the telephone cord is plugged in, all you should need to do is have someone send a fax.
unless you are sharing the phone line with your telephone and answering machine.
sometimes the answering machine may try to answer first and mess it all up.

Jan 04, 2011 | HP J3680 Officejet All In One Printer

1 Answer

We cannot dial out when sending a fax. You can hear the line open but no dialing tone. Any ideas?


  1. Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.
  2. Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.
  3. Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.
  4. Try sending and receiving faxes on a different fax line.
  5. Try using a different telephone cord.
  6. Have the phone company test your line for static or noise problems.
  7. Turn Error Correction Mode (ECM) off, if you encounter the same error repeatedly.
Regards
Riztech

Nov 26, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

I have a HP 4315 officejet all in one and it prints fine...but when i try to fax a page it fails every time...why?


Good Day Sir, I have a solution to your problem, hope this will help you.

"HP 4315 officejet fax failed"
solution:
  • Turn off the machine by using the ON button and then unplug the power cord from the back of the machine. After a few seconds, plug the power cord back in and turn the power on.
  • Try to send or receive a test fax.
  • If you are running the test from the Fax Setup Wizard (windows) or Fax Setup Utility(Mac), Make sure the Machine is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the machine is busy.If it is busy, wait until it is finished and in the idle state.
  • Make sure you use the phone cord that came with the machine. If you do not use the supplied phone cord to connect from the telephone wall jack to the HP All-in-One, YOU MIGHT NOT BE ABLE TO SEND OR RECEIVE faxes. then after you plug run the test again.
  • If you are using a PHONE SPLITTER, this can cause faxing problems. connect the machine directly to the telephone wall jack.
run the test again to make sure it passes and the machine is ready for faxing.

Goodluck and God bless.

May 22, 2010 | HP Officejet 4315 All-in-One Printer

1 Answer

TELEPHONE HOOK-UP REQUIREMENTS


Just a plain telephone cord, plug it in. Go into setup and setup your fax name and number that will appear on the fax your sending. Set the number of rings before answering. Place a test fax call to some fax machine.
  1. Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
  2. When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.
If you do not receive a return fax within 5-7 minutes, there may be a problem with the setup of your fax machine. Consult the user manual that came with the product for proper setup and configuration.

May 10, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

I've been trying to send fax for a couple days now. The fax is connecting, then it never connects and a sheet prints show Error 388. I've tried plugging fax into new jack and all, but it still doesn't...


This error shows that there is too much noise / interference on the line for a valid connection between two fax machines to complete. The noise problem might go away over time.

Solution

Check that the phone cord is plugged in correctly on the printer and in to the telephone Jack. Also check that the phone cord is not damaged in any way. If you have other devices sharing the phone line on the premises or sharing the phone socket than disconnect them to see if this allows the fax to be sent successfully. This could also be a general problem with the phone / fax line outside of your premises and could even be at the receiving end. Try faxing a message to someone else. Then retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Oct 09, 2009 | HP Officejet 6500 Wireless All-in-One...

2 Answers

Cannot send or receive faxes



Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
  1. Load plain white paper into the input tray.
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Tools , and then press OK .
  4. On the Tools menu, press the right arrow (c01669475.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
  1. Disconnect the telephone cord from the back of the HP fax product.
  2. Figure 1: Two-wire telephone cord c01501963.gif
  3. Pick up the handset of the telephone and check for a dial tone.
  4. On the single-line telephone, dial the fax number of the receiving fax machine.
    • If the receiving fax machine answers the call, continue with the next step.
  5. Hang up the single-line telephone.
  6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
  1. Connect phone line into line 1
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow (c01669475.gif ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
  4. Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.
  1. Press the Setup button (c01669474.gif ) on the product control panel.
  2. Press the right arrow (c01669475.gif ) to select Advanced Fax Setup , and then press OK .
  3. Press the right arrow (c01669475.gif ) to select Fax Speed , and then press OK .
  4. Press the right arrow (c01669475.gif ) to select Medium , and then press OK .
  5. Use the HP Fax Test Service to try to send and receive a fax.

Jun 23, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Error Log Result 232... The telephone connection was lost.


Error 232 Definition A communication failure occurred between the two machines. The user at the remote machine might have pressed the Stop key. The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line. Do not use call waiting on a line with a fax machine. The power at the remote machine was interrupted, or deliberately turned off causing the fax session to be interrupted. Check the following items: Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol. Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product. Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines. Try sending and receiving faxes on a different fax line. Try using a different telephone cord. Have the phone company test your line for static or noise problems. Turn Error Correction Mode (ECM) off, if you encounter the same error repeatedly Solutions If the error persists, and error correction is in use for the fax session, disable ECM. Fax quality might be degraded. Set the host machine to receive at a slower transmission speed. Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power brownouts and other power-related problems. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe

Jun 09, 2009 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Unable to use Fax machine with cable company telephone.


You don't have the cable plugged into the "telephone" jack instead of the "line" jack on the machine do you?

Mar 13, 2009 | HP OfficeJet 6110 All-In-One InkJet...

Not finding what you are looking for?
HP OfficeJet 4315 All-In-One InkJet Printer Logo

105 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96683 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...