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This is usually a line connection, or dialing problem. Are you sure the fax modem is connected to a working telephone line? are you sure your sending to a fax machine? Do you require any prefix (like a 9) to make an outgoing call? Are you dialing all the proper digits to make a call?
If you are not using your modem to connect to internet or something else you can get by... Follow the steps... Right click on "my Computer" click on "properties" click on "Hardware" tab click on "device manager" Find your modem in the list and click on it once. On the menu bar at the top click on "action" and select "disable" That should stop your computer looking for drivers for your modem. If it doesn't work, it may be your web browser. Check your internet connection settings and make sure you browser is not trying to use dial up connection. Go to your internet explorer properties click on connection tab and check "never dial" option for dial up connection. Good Luck :)
configure your fax to answer later (maybe after ringing 10 times) and configure the winfax to answer before (something like ringing 5 times or less)
the problem here is that the fax answer and start receiving the fax and the winfax receive the fax signal at same time. check the winfax maybe you have the half part that the fax modem not has printed stored in winfax, maybe.
as I said, your better choice is removing the fax modem. even configuring like I said before, maybe the two continue to try to receive the fax at same time.