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Moen shower faucet problem

I installed a new Moen faucet (single turn for hot and cold) it comes with two white plastic pieces that fit on the valve but the handle doesn't seem to line up and the stainless steel screw isn't long enough. I tried every way possible but it still wont go on. Help

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I need to ask a few questions to solve your problem.

What Model Shower body is it?
How big is the white plastic piece?

If it is about 6 inches around (just smaller than the face plate) and you are installing this shower body in a preexisting tub/shower, this piece can be discarded. It is a guide that is used so the tile contractor knows how much room is needed to service the valve once it is installed.

If this is not the case, just post with a few details and I'll modify my response.

Posted on Nov 24, 2008

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Hi rbyerly,

I'm Harvey the Master Plumber.

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Please give me a rating here at fixya.com before you sign off
Thank you,
Harvey your Master Plumber

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