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Moen shower faucet problem

I installed a new Moen faucet (single turn for hot and cold) it comes with two white plastic pieces that fit on the valve but the handle doesn't seem to line up and the stainless steel screw isn't long enough. I tried every way possible but it still wont go on. Help

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  • 24 Answers

I need to ask a few questions to solve your problem.

What Model Shower body is it?
How big is the white plastic piece?

If it is about 6 inches around (just smaller than the face plate) and you are installing this shower body in a preexisting tub/shower, this piece can be discarded. It is a guide that is used so the tile contractor knows how much room is needed to service the valve once it is installed.

If this is not the case, just post with a few details and I'll modify my response.

Posted on Nov 24, 2008

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Posted on Jan 02, 2017

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This is a very simple fix. NOTE: This is for a Posi-temp model only!! First turn off the house water. Relieve the water pressure at a nearby sink. Then remove the handle from the faucet. Remove the black plastic piece, then the two white plastic pieces (these control how hot the water gets by controlling how far the handle turns), then the metal cover over the center piece of the valve. Once these are out of the way, there is a small metal clip that you can see that holds the cartridge in place sitting in a **** on the top of the center piece. Remove this carefully with a small straight edge screwdriver, taking care not to lose it. Then with a small pair of pliers, pulling on the center of the cartridge, pull straight out. Once the cartridge is completely out, turn it counter clock wise, 180 degrees and then reverse the process. The hot/cold will be in proper location now.
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do you have hot water elsewhere? if not, might be that your water heater is not heating.
if you do have hot water elsewhere, did you let the faucet run for a minute or 2.
did you have hot water before? is this a new house? new valve?
need a little more detail.
on posi temp valves, if there were no water coming out of the hot side of the valve, the valve will not operate.

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