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Harmony remote not working. can only view dvd through comp 1, comp 2 isn't working, giving error of "mode not supported" i can HEAR the cable just cannot view it. I've tried a different set of comp video cables, the cables do not appear to be the problem. the remote isn't communicating with my tv at all. I've unplugged the rf thing and hit reconnect, and ive taken the battery out as well. still not working.

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  • Master
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Hi,

I beg to differ, I doubt if the remote is responsible for the video not showing on comp2 and the error message "mode not supported". For a clearer picture of the wiring and cabling, pls postback the brand and model numbers of all the devices hooked up together, TV, DVD, cable receiver box, and all others.

Just a start, do postback how things turned up or should you need additional information. Good luck and Thank you for using FixYa.

Posted on Nov 20, 2008

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  • Master
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Hello,

Maybe the comp2 is cannot support video output. try to adjust the resolution to lower from source then try. Remote maybe got grounded so you need to disassemble the unit and then clean fix it again.

melnavz

Posted on Nov 20, 2008

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1 Answer

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Sounds like a memory issue with your remote. I would give a firmware upgrade a try in safe mode if you can. Here's the process:

To place your remote in Safe Mode:
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2. Hold down the Off button and place the battery back in the remote while continuing to hold down the Off button. You should see Safe Mode appear on the LCD screen

With your remote in safe mode, you will then need to update the firmware. For steps on updating the firmware, refer to this article http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747

If this does not resolve the issue, I recommend you contact support. To contact support, see this article http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=9347

Cheers,
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Cannot update remote


Hey!!

I emailed Logitech about this issue and they gave me the troubleshooting steps below!! I hope they help you just as they helped me!!!

1) Ensure all firewalls and antivirus programs are allowing the Harmony Remote Software to work properly.
2) Use a different UBS port/cable.
3) Use a different computer if available.
4) Try putting the Harmony Remote in safe mode. The following are the steps to accomplish this:
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b) Press and hold the power button while reinserting the battery into the Harmony Remote.
c) To get out of safe mode, remove the battery for 10 seconds and reinsert it into the Harmony Remote.
5) Uninstall the software from your computer.
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-Kennedy

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go to www.logitech.com
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this is the newest version of the Harmony Remote Software.
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The following are some steps to complete in order to resolve this issue:

1) Ensure all firewalls and antivirus programs are disabled.
2) Use a different UBS port/cable.
3) Use a different computer if available.
4) Try putting the Harmony Remote in safe mode. The following are the steps to accomplish this:
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b) Press and hold the power button while reinserting the battery into the Harmony Remote.
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5) Uninstall the software from your computer.
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2 Answers

Remote is in safe mode


You can try this solution to your Harmony 550 Safe mode problem:

Harmony 550 Safe Mode Fix Safe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
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Hope that helps.

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2 Answers

It says safe mode


Hey!

I got my Harmony Remote stuck in safe mode and found the following link that got it working properly!!!

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=11941

I hope this helps!!!

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1 Answer

My display screen is blank


I had this same problem, so I contacted logitech... This is there response:
Thank you for your recent inquiry about your Harmony Remote

We are sorry to hear that you have experienced some difficulties with your Harmony remote. Please try taking out the battery of the remote and wait 10 seconds, then put the battery back in the Harmony Remote and check if you still have problems with the LCD of the Harmony. It is possible a firmware upgrade in Safe Mode will resolve the issue. Please update the firmware on the remote and then re-update the configuration to the remote. To do so see below:

Try placing the remote into "Safe Mode". If you are not able to do this please continue to the next section.
1. Remove the battery from the remote.
2. Hold down the "Off" button on the remote and re-insert the battery.
3. Continue holding the "Off" button until the remote says "Safe Mode" 
4. Plug the remote into the USB cable.

Update the firmware on the remote.
1. Login to your account through the Harmony remote software.
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* Please note continue the Firmware upgrade process even if the software says you already have the latest firmware

Once you are finish, please update the remote with the configuration on the account by Clicking update remote. If this does not resolve the difficulties you are experiencing with the LCD screen of your remote then please respond with the following information so we can forward the case over to our Warranty & Repairs Department:


This made my remote screen useful for slightly more than two hours... So I e-mailed the warranty dept. and they sent a refurbished remote right away. 

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