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This can be one out of two things. Either a faulty cartridge, or the cartridge holder. If you still have the old cartridge, insert that one. If now it only displays 'Cartridge Empty', it means that the printer can see the cartridge, and it's your new cartridge that is faulty. If it's still showing Cartridge Missing, it's most likely your printer that is faulty. In either case, you should contact Lexmark Technical Support and they'll provide you with a solution.
You can also try cleaning the contacts in your cartridge Holder with a dry cloth.
I have a couple questions for you.
1. Is your cartidge 42 or 42A? The 42 cartridge will not work if you refill it. I learned that the hard way after paying to have it refilled and I got it home and it would not print. If you are using the 42A refillable cartridge, your ink levels will not reset. I called lexmark to ask them after not bieng able to find any answers online. He said that because I am using the 42A, it will print but will not register the level. The only downside is I have to keep an eye out for fading so that I do not ruin the printer heads.
“Lexmark does not support the refilling of its ink cartridges. Refilling the ink cartridges can cause them to leak, thus clogging or even damaging the print head. Any damage to your printer caused by refilled ink cartridges may not be covered under warranty”. Please use genuine Lexmark cartridges for best results.
Yes, most Lexmark cartridges as well as many other manufactures use something called 'Smart' Chips in the bottom of the ink cartridge. Usually unplugging your (about 10 seconds) printer resets the memory in the printer. Hope this helps!