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We have left over toner cartridges GPR-19 (Black) 4 to a box. Can you send labels for us to ups them back to you.

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This is Fixya technical support, you need to find and call the seller's customer support number.

Posted on Nov 19, 2008


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Posted on Jan 02, 2017


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How do you replace the toner refill cartridge? we can't get it to release from the carrier portion.

Leave the drum/ toner cartridge in the copier. Open the front right access door and rotate the blue hook ring clockwise. Gently pull out the cartridge and reverse the process. You may want to put newspaper below the area so that if toner is spilled it can easily be cleaned up. There are also picture instructions on the toner cartridge box. This uses GPR-10 toner only.

Jun 15, 2011 | Canon imageRUNNER 1310 Copier

1 Answer

I have replaced toner cartridge in HP laserjet 4 si. Now I have toner smears down the left side, about a 32nd inch in.

I don't normally say "call the manufacturer" but if it's a genuine HP cartridge (not another brand, and not refilled) call 1-800-HP-Invent and they'll walk you through a few steps, and if the cartridge is defective they'll send you a new one.
The toners have an out of the box warranty, so if you took the toner out of the box 3 weeks ago, it's still under warranty.

Mar 11, 2011 | Office Equipment & Supplies

1 Answer

How do I obtain more Xerox return labels in order to return used toners? We're a central supply warehouse which receives used toners; the individuals who used the toners have not always saved the labels...


Have you tried this option from Xerox?
Green Boxes, it seems like you order boxes for free from xerox to send back used toner cartridges.

This is the website:

Take care!

Feb 28, 2011 | Office Equipment & Supplies

1 Answer

I had newly replace the black color toner cartridge into my hp cp1515 printer but the LCD still shown re-install the toner cartridge and 10.1000 supply memory error. Please advice. Thanks.

The error says that the black cartridge e-label is missing.
Pull the black toner and make sure packing tape isn't covering it up.
Compare the black toner to one of the other ones to make sure that it isn't missing the e-label.
If you put the old black back in the printer, does the error go away?

Feb 14, 2011 | HP LaserJet CP1515n Printer

1 Answer

Is there any way to refill an empty cartridge.

Hello thanks for using Fixya
In HP Laser Jet 2420 replace the cartridge is not difficult, but it is important to use the appropriate technique. The things you need is "Toner Cartridge" & "Recycling label"
Now follow this procedure

  • See the small latch on the front door of the printer. Pull the latch to open the door and catch to the toner cartridge
  • Now pick up the used toner cartridge by the handle and carefully lift it out of the printer. Set the toner cartridge aside for recycling.
  • After it open the box containing the new toner cartridge and remove any packing materials which is on the box, Grasp the toner cartridge by the handle and lower it into the printer until it locks into place now close the front door of the printer.The front door will not close if the toner cartridge is not properly inserted
  • Place the used toner cartridge in the box, Affix the prepaid shipping label that came with the new toner, and use it to send the used cartridge back for recycling.
You must do care by doing this. Otherwise go to any HP service center and give them your empty cartridge they will surely refill it.

I hope this solution will helpful 4 u
Please don't forget to click on Four thumbs which are given below & then write testimonial for my appreciation if it is helpful
THANKS & Keep Using fixya

Jan 25, 2011 | HP LaserJet 2420 Printer

1 Answer

To replace the Canon GPR-11 black drum, do you just take the old one out and put the new one in? That is what we did and there is a band of black toner printing on the top of each sheet.

The new toner cartridge snap's into the top of the Hopper > just look on the box on how to install it. Once you have pulled the tab till you can read "STOP" push the slid back in and release the toner cartridge and you are done...... Put the empty cartridge into the "G" file

Oct 01, 2010 | Canon NP 6035 Copier

2 Answers

I am unable to print to my HL-4040cn printer. I tried to print a the printer settings from the menu and I get a {RED} Print Unable E1 message on my 4040cn. I tried off and on several times. Same problem. ...

Follow the instruction below to clear this error.

Caution DO NOT use flammable substances or any type of spray to clean the inside or outside of the machine.
  1. Power off the printer using the On/Off switch located on the right side of the printer.

  2. Press the front cover release button and then open the front cover.

  3. Pull out the drum unit as follows:

    • Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops.

    • Release the gray lock lever (1) that is on the left side ofthe printer. Pull the drum unit completely out of the printer using thegreen handles on the drum unit.


      Caution Hold the green handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit.
      • We recommend that you place the drum unit on a clean, flat surfacewith a piece of disposable paper underneath it in case you accidentallyspill or scatter toner.
      • To prevent damage to the printer from static electricity, DO NOT touch the electrodes shown in the illustration.
  4. After the drum unit has been removed, carefully look inside the printer and remove any paper, scraps of paper or labels.

  5. Remove the 4 toner cartridges fromthe drum unit. Hold the handle of the toner cartridge and pull it outof the drum unit. Repeat this for each of the toner cartridges.

    Caution We recommend that you place the toner cartridgeson a clean, flat surface with a piece of disposable paper underneath itin case you accidentally spill or scatter toner.
  6. There will be four open slots on thedrum unit where the toner cartridges were installed. Examine theopenings and the black roller in each slot for pieces of paper orlabels and remove them. Also inspect the right and left sides of thedrum unit for pieces of paper or labels.

  7. Turn the drum unit over and check for pieces of paper or labels that may be stuck in or on the black rollers.

  8. Turn the drum unit back over and reinstall the tonercartridges. Hold the handles of the toner cartridges and then slidethem into the drum unit. Make sure you match the toner cartridge colorto the same color label on the drum unit. Fold the toner cartridgehandles down once the cartridges are in place.
    1. C- Cyan, 2. M- Magenta, 3. Y- Yellow, 4. K- Black
  9. Hold the green parts of the belt unit with both hands and liftthe belt unit up, then pull it out. Check the bottom of the belt unitfor paper that may be stuck to the belt surface.

    Caution We recommend that you put the belt unit on a clean, flat surfacewith a piece of disposal paper underneath it in case you accidentallyspill or scatter toner.
  10. Remove the waste toner box from the printer using the green handle.

    Caution Handle the waste toner cartridges carefully in case you accidentallyspill or scatter toner. If toner scatters on your hands or clothes,wipe or wash it off with cold water at once.
  11. Look inside the printer, especially towards the back, forpieces of paper or labels. A piece of paper or label may be stuck nearthe roller located deep at the bottom of the printer. Check the rollerand remove any paper or labels in the printer.

    • DO NOT use a sharp object to avoid the damage of the roller. It may cause the printing problem.
    • DO NOT touch some internal parts shaded in the illustrations. Those parts will be extremely hot after you have used.

  12. Put the waste toner box back in the printer using the green handle.

  13. Put the belt unit back in the printer. Match the down1.gif mark on the belt unit to the up1.gif mark on the printer.

  14. Put the drum unit back in the printer as follows.

    1. Make sure that the gray lock lever (1) is in the up position andput the drum unit in the printer. Push down the gray lock lever (1).

      Note When you put the drum unit in the printer, match the green guides(1) of the drum unit handle to the green arrows (2) on both sides ofthe printer.
    2. Push the drum unit in until it stops.

  15. Close the front cover.

  16. Power the printer back on.

  17. Try to print again.
    If this error still remains, contact the Brother support center.

Feb 19, 2010 | Brother HL4040CN Laser Printer

1 Answer

We have been sent a toner cartridge for our ir3300 but despite directions on the side of the box it does not appear to fit

Canon toner type GPR-6, correct? Open the front cover. Rotate lever to release toner/developer unit. Pull the unit straight out until it stops. Insert new cartridge to line up with top of toner/developer unit at a slight angle (lower at back) Once the cartridge stops at the rear (I would hold the toner/developer unit with one hand while inserting the cartridge) then lower the front end of toner cartridge down on top of the down until toner cart. clicks into place. You will know because a tab pops out the front with clear plastic attatched. Pull the tab to release toner and release top of toner/dev. unit. Keep pulling until it stops. Wait about 7 seconds, now tap on toner cartridge to release all loose toner (don't forget to shake toner before opening) After about 15 seconds, toner should be fully loaded. Now push top cover of toner/developer unit back in until it latches, you will know because the empty cartridge releases from the unit. Now remove empty cartridge, reinsert unit, turn latch handle and close front cover.

Oct 07, 2009 | Canon Office Equipment & Supplies

3 Answers

How to change cartdridge for other color???

If you wait until the colour has completely run out, you will see a message to that effect, and the correct cartride will be presented. If you wish to change before this:

1. On the printers' control panel, press the "right" button (labeled no. 3) once and then the "down" button (labeled no. 4) until you see the RESET MENU.
2. Press the "right" button (labeled no. 3) once.
3. Press the "down" button (labeled no. 4) until you see "CHANGE TONER X" appear on the screen (where X is either C, M, Y or K, Cyan. Magenta, Yellow or Black).
4. Press the "right" button (labeled no. 3) once. The printer will rotate the toner carousel to the correct position for you to change.
5. Open the printer door and change the toner as normal.

Jan 20, 2008 | Epson Aculaser C1100 Printer

2 Answers

Black Toner Problem

You just might have a faulty black toner cartridge think back did the problem arise when you installed the new black cartridge. Also is the toner a original if not change for a original.

Hope this Helps
Thanks J

Dec 31, 2007 | Samsung CLP 300 Laser Printer

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