Question about Dell A920 InkJet Printer

7 Answers

Flashing Green Light/ Computer can't communicate with printer......

I can't get my Dell A920 to print, at all. Also the green light keeps flashing, seems to be constant, than at times it seems to flash 1,2,3 (pauses) 1,2,3. And lastly I get the message saying that the computer can't communicate with the printer. I have read all there is to read with regards to the trouble shooting tips. I dont have the owners manual but am certain the problem can be fixed maybe by holding the power button or some thing of the sort. I have a very important paper to hand in soon and am in serious need of help. Thanks for any assistance. BTW...did i mention that it's a very important paper....due the 19th....please help...lol, thx:)

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  • 5 more comments 
  • Melissa12345 May 04, 2008

    My Lexmark X125 doesn't print. It keeps saying, 'Cannot communicate with printer' whenever we try to print something out! Please help !!!!!! (;

  • Anonymous May 24, 2008

    constant flashing printer say also paper jam whne no paper jammed ,re-installed but once 1 paper feeds thru printer then says it all again

  • georgelucy May 25, 2008

    hi, i have a lexmark z33 and the problem is


    • no printing

    • both lights flashing,1 constant and the other, flashes 3 times then pauses then flashes again

    • have tried changing usb ports, uninstalling and then installing

    have run out of ideas besides taking to it with my hammer!! any ideas would be greatful

  • kil2x Nov 26, 2008

    Hi, I have the same problem with a Dell A920. I bought it in a garage sale and I can't make it do anything and when I turn it on with the USB cable join to the computer the power button keep flashing a green light like 1,2 pause ...1,2 pause , when I unplug the USB cable the light stays all green with no flashing.

    I did download the software for Dell website and installed the unit I get the message saying that the computer can't communicate with the printer. I would like your help, please.
    thanks your answer


  • anniemeyer04 Mar 12, 2009

    i downloaded my printer but i dont have the cdand now it keeps saying thatthe printer cant comunicate with computer

  • frontierdave Mar 14, 2009

    I was in the midst of printing some documents when the printer (Dell A920) quit working and said it could not communicate. I did everything the troubleshooting guide said to try: turned the power off and on again, unplugged and reconnected both ends of the USB cable, checked for paper jams, checked the ink level, made sure all the printer settings were correct, and finally I uninstalled the printer software, restarted the computer, and reinstalled it. Nothing helped.

    The only clue I have is the power button on the printer flashes green in this pattern: o oo o oo o oo o oo

    When I try to print a message appears on the computer screen saying it cannot communicate with the printer.

    When I press copy either on the printer itself or from within the computer, the copying mechanism kicks in and does everything except print out the page.

    The scanner part still works fine, with no communication problem with the computer at all.

    So it is a matter of common deduction that communication is good except to the printing mechanism inside the printer itself.

    Anybody have a solution?

  • Wobbles7 May 08, 2009

    I had this problem but i re-installed the cartridges and that has stopped the green light flashing, its now a solid light. But it still won't print.

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7 Answers

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Hi. The flashing code signifies that there is a fault with the connection between the ink cartridge and the printer - usually because either the tape is still on the cartridge or maybe some glue from the tape still on the contacts. In my case, I think the cartridge was simply knackered, so I threw it away and opened yet another ink cartridge. It now works fine.

If you want to test yours, simply take out both ink cartridges, and re-insert them one at a time. If you've put a working cartridge in the flashing will stop; if you've put the dodgy one in it'll still flash. Just replace the dodgy one.

Hope this helps.

Posted on Mar 30, 2009

  • suntashie May 05, 2011

    That fixed the problem...I had some cartridges refilled at the corner store...saved me about 25 bucks for each cartridge, but you know you get what you pay for...will go back to the Dell ones. Thanks so much...I thought I was going crazy....ready to purchase another printer.....Thanks again for the information. You were very helpful.

  • betsy bender Nov 14, 2011

    Awesome! That fixed my problem. Funny...Dell didn't tell me any of that.

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Throw this piece of **** "free" printer away and buy on that doesn't require you to use tape to hold the black ink cartridge in. This A920 Dell printer sucks period. Spend $50 and buy the cheapest one from BestBuy, it is miles better than this one.

Posted on Jan 09, 2010

  • Barry Davis Jan 09, 2010

    I particularly like the hammer option, sounds like a good way to solve this problem. Make sure you wear eye protection or perhaps a full face shield and a hard hat. Double O buckshot in 12 gauge works good too. Then go buy a real printer.

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Try removing usb connection from pc into another usb port and let windows find the printer and install the driver again. Delete all current documents relating to the printer and then delete the initial printer to stop confusion as to which one to use.

Posted on Dec 14, 2006

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I also had this problem and had the same symptom as posted above, with the pattern of blinking as follows: o oo o oo o oo o oo

There is probably a common diagnostic routine that runs and blinks various patterns for various problems - known only to Dell.

When I opened the hood the printer cartridges did move to the center. I removed both black ink and color ink. NOTE: The blinking stopped and the light was steady - interesting. Seems that the blinking indicates some problem sensed in the ink cartridge(s).

I cleaned the cartridges (Both were genuine Dell products purchased at Staples). Re-installed black. Light stayed on steady. Cool. Re-installed color. Light started its blinking. Bingo!

I chanced to have another color cartridge on hand and installed that one - the light stayed steady and now I can print!

So apparently a "BAD" ink cartridge was causing this problem, with no decent error message to inform the user. Bad DELL, Bad, Bad, Bad.

Posted on Jan 14, 2012

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Hey guyz, i have the same Dell AIO A920 printer, but when im trying to print something, then this little window comes up, then on it, it says then name of the thing im trying to print, but when im trying to print it, it says on the top of the little window that its "PAUSED"! plz help me..im desperate!!

Posted on Sep 22, 2009

I'm having the same problem but I don't think it's the USB cable or port...

Posted on Dec 30, 2007

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For those of you who have the Dell A920 and are using Windows XP, try this link and follow instructions:
http://support.dell.com/support/topics/global.aspx/support/dsn/en/tree?c=us&journalid=44B30B75976F11DBB4225D60633A6D93&l=en&s=gen&treeid=C85EECBE141F49CD9F3D7DE39329713B

Posted on Mar 14, 2009

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Posted on Jan 02, 2017

sethdileswar
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SOURCE: my dell a920 green light keeps flashing. Please

clean all sensor of your printer, than its working ok .

Posted on Apr 15, 2010

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