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I purchased a 5590 digital scanner a few months ago. I haven't experienced the expected usage, but have now had occasion to need to scan double-sided , letter-size documents. This occasioned the need to adjust the scanner settings and I have discovered I do not appear to have the HP Director software loaded. Either it didn't load off the disk , or I have accidentally deleted it. Can I simply reload the software over what I already have (everthing else seems to work fine!)or should I forst remove all of the existing scanner software?

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  • bobwinnick Nov 19, 2008

    You really haven't answered my question yet. I have the software disk that came with the scanner when I purchased it. All of its content was loaded (I thought), but the HP Director referred to in the User Guide does not appear to be on my computer now. To get the HP Director onto my computer , should I simply reload the entire disk, or should I first try to remove the existing software?

  • bobwinnick Nov 19, 2008

    Yes, I think you have instructed me how to respond when I get messages from attempting to reload the software.

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If it is a "flatbed" digital scanner here are 2 sites for you to download the software and drivers, remove the existing software first:

5590p
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=uk&prodTypeId=15179&prodSeriesId=377689&submit.y=8&submit.x=8&lang=en&cc=uk

5590
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=uk&prodTypeId=15179&prodSeriesId=377689&submit.y=8&submit.x=8&lang=en&cc=uk

Posted on Nov 19, 2008

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When you will directly load the drivers it will pop up on the screen that do you want to keep the existing drivers or load the drivers again.u have to select the ---drivers again option---
if you will select the ----existing driver option---nothing will be changed and it will work as how it is working now.your scanner drivers will not be loaded.

Posted on Nov 19, 2008

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Download and install from here.
http://scanner.free-driver-download.com/HP/47607/HP-Scanjet-5590-Scanner-Basic-Feature-Driver-1.1-Windows-XP(x32-x64)-Vista(x32-x64).html
aslo download manual from here.
http://www.ebookmanual.net/hp-scanjet-5590-digital-flatbed-scanner.html
then check but
first remove your current software and driver for hp 5590 then install agin from here.

Posted on Nov 19, 2008

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U have to remove the existing drivers first to load the new drivers then only it will work with the new drivers loaded.

Posted on Nov 19, 2008

  • smarttech Nov 19, 2008

    when you will load the printer  driver again after deleting the old existing driver. there will be a option comming up in between that ---do you want to load the full version or just the short cut version of the driver---and at that time u have to select the full version of the software in that only u will get all the functions of the printer work properly.
    if u select the short cut version it will only load the printer options and nothing will be loaded.

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