Question about Ecclissi Sterling Reversible Watch

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My ecclisi watch band links have all frozen, and then snapped.

I have and ecclissi watch ( 33435 ) ? purchased from QVC 8/07. The item # was J-18104, and has a 10 yr limited warranty. Each link has frozen after some use and was very difficult for me to close. I have a small wrist, so I kept removing the bad links, but now I've removed so many, the watch braclet doesn't fit anymore. Can I get some replacement links?

Thanks

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  • twindi Nov 21, 2008

    Thanks for trying, QVC was my first attempt, and they suggested contacting ecclissi. Honestly, in my opinion, the responsibility for resolving this issue lies with the manufacturer. It would be so much nicer to beable to communicate with ecclissi, without being charged, then having to find a repair shop that can help me. This has been a lesson learned. I appreciate your attempt though.

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Hi QVC would be a good place to start your quest, get in touch with them and explain the situation.
I assume from what you have posted, that the links were failing over a period of time even before the 12 month gurantee date, Be plesent but firm, QVC trade on good customer relations.

Posted on Nov 20, 2008

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