My player just started doing the same thing this morning! Freaked me out at first. All I can do is hit the reset button while it's shut, then turn it on and still listen to tunes, but can't change settings or open the screen at all.
I've never even taken the face plate off and I've had it for three years. Seriously, someone needs to figure this out.
It needs a flexible pcb (the one that connects the face to the main board) it's a common fault on these units, you see every time you power the radio the fascia rotates and therefore flexes the connector and after time the pcb starts to break some of the connectors. If you feel confident enough the flexible pcb's are not too difficult to replace if you can get a replacement.
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had the same problem with my alpine, i was able to fix it once by,
popping off the face plate and with fine grit sand paper (lightly) sand
the connection points on
the radio and the face plate, then put a little bit of dialectic grease
on it . also doing a reset on the unit helped me from time to time...
ribbon tape sounds bad. it goes from the units main board to the detachabel faces rear mounting plate , u can inspect it for cracks , most of the time theyre visibel from looking under the unit while face is open
These units are pretty cut, and dry.. Basicly the only thing you can check for yourself is connection. If the connection between the face plate, and the deck is good, and tight then you have one of 2 problems. 1) Bad face plate. Fix= $90-$130
2) Bad connection to the board on the radio Fix $60-$120
There is however a VERY off chance the processor is jumbled up, and wont cost you a dime to do a cold reset, so give it a shot.
To reset this unit simply remove the face plate, and locate the rest button. It is very small, but easy to find. Just use an ink pen or something of similar size to push the button.
pull your face plate completely off, look for a small indented hole that you can fit the tip of a pen in. note(its not on the back of the face plate) on the actual head unit. make sure while doing this that your vehicle is started or at least in acc position
Same problem as yours with my deck. Bought the deck a month ago, turned car on in the morning face plate does not move down, music plays everything ok but can not access the cd or move the plate regadless button pushing. Have you tried the reset button? Hold it for 3 seconds ( ball point pen to press the button above power button) U will lose the presets but Oh weel. I am going to remove power completey from the unit later on today, and if it still has issues I am returning it for a replacement ( Bought it form Best Buy) L8R
take the face off and press the reset button -if this does'nt correct the problem remove the power harness for about a minute or so put the plug back in and try again-if this does'nt help send me an e-mail at firstname.lastname@example.org
take off the front face plate. hit the reset button on the right. charge it.
I've got a 320. Same thing happened. On the 320 if you look closely there is a fingernail shaped indent on the inside of the square colored face plate. just pull the face plate towards you and it will come off with very little effort.