Question about Brother MFC-9420CN All-In-One Laser Printer

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Faded Image coming from Brother 9420cn

I just replaced the clip on the transfer roller after the TR Roller error came up. I have everything back in place, but now the copies are coming out very faded. Basically it looks like the ink is not getting transferred to the paper correctly. I've already ordered a new transfer roller, but was wondering why it would all of a sudden start printing like this, when it wasn't doing it before.

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  • ctlanden Feb 23, 2009

    The first side prints fine, but if I put the paper back in to print on the blank side, that side comes out faded or very light compared to the 1st side.
    Brother says it's the paper...but the type of paper I use hasn't changed.  I had a paper jam, and ever since then I've had this particular problem.

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You probably have the new roller by now.  But just incase the problem continues, clean the high voltage contact on the right side for the roller and on the drum unit itself.  If it is dirty you'll get light printing.

Posted on Dec 02, 2008

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This error has already been noticed by Brother and they have a fix for this issue. This message will appear on your Brother machine if the ground clip is not present on the Transfer Roller Assembly. The clip can become dislodged due to a paper jam or removal of the Transfer Roller assembly.

To check the fix from Brother visit this link--

Brother TR Roller Install error removal Pictures

Please get back to me if you have any queries.

Daniel Scott

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1 Answer

Cleaned printer but printing is faded...


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Brother MFC-9420CN Transfer Roller


This web site below have the guide to replace the belt and how to reset them
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Brother 9420cn message on display transfer roller not installed, appeared during printing session, cannot rectify


Replacing the transfer roller
1 Turn off the machine’s power switch.
2 Open the back cover of the machine.
3 Release the transfer roller lock levers on
the right and left-hand sides, and then lift
the levers to release the transfer roller.
4 Take out the transfer roller by gently
pulling the right-hand side up and sliding
the transfer roller to the right.
5 Put in the new transfer roller by holding
the lock levers of the transfer roller and
adjusting the angle of the transfer roller
lever shafts (both sides) to match the
transfer unit grooves. Put the transfer
roller onto the shafts and place the roller
onto the springs as shown below:
6 Push the lock levers down to lock the
transfer roller into place.
7 Close the back cover.
8 Turn the machine’s power switch back
on.

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2 Answers

TR Roller


Here is the solution for the Transfer Roller problem from brother especially the MFC-9420CN. I found it on the Brother website.

http://pub.brother.com/pub/com/pdf/no-trroller.pdf

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1 Answer

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Open the back cover near the top. The transfer roller is part of the cover that you open.

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