Question about Xerox Phaser 8500/DN Printer
My printer (phaser 8500) was turned off over the weekend, when I came in and turned it back on I had the following error code 09, 038.46:16952. I called xerox, but our warranty expired a week ago, so I'm trying to self diagnose here. He did say he thought it had to do with the black ink sticks. Any ideas?
If the ink sticks look in good condition you need to replace the ink loader as tryit suggests. I have seen many fail, especially when someone uses non-Xerox brand ink. Here is a video that will show you how to replace it. Also covers the 8500, 8550, and 8560 though the part numbers are different.
Posted on May 26, 2011
Yeah it does have to do with the ink sticks, and most likely with the black. the .46 indicates that. take a look at your ink sticks and see if one is broken , twisted or just not advancing because the bottim is stuck to the ink loader.
If you have to , take a screw, a drywall type screw works best, and twist the screw into the ink stick, then slide them back and out. The ink stick is not hitting the switch at the bottom of the ink loader.
Possible that the ink loader is bad, but I never have seen one fail.
Posted on Nov 20, 2008
Tips for a great answer:
Ink count sensor flags are stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black. (Your error indicates black ink loader failure)
Features on the bottom of genuine Xerox ink sticks actuate the Ink Out Sensor located at the forward end of each ink channel of the Ink Loader. The sensor indicates the passage of ink to provide a count of ink consumption.
Damaged or non-genuine ink sticks may not reliably actuate the sensors. This can lead to false Ink Out messages as well as Ink Stick count faults. Using 8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stick count faults.
Ink Loader will need replaced and then diagnostics entered to run "Clear ISC Fault" test to clear the error.
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