Question about Dell 3100cn Laser Printer

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Will not feed from manual tray

The machine senses the paper in the tray but when we try to print a test page from the printer menu the feed roller never turnes to pick up the paper. The mp tray is set to letter with letter size paper in the tray. Any help would be appreciated.

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  • pccfaire Nov 19, 2008

    Yes the roller does move. I didn't try to spin it all the way around or anything. It seems normal compared to another printer just like it in the office.

  • JDTec
    JDTec May 11, 2010

    Try to move the roller, see if you get some or no resitance. let me know

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  • Dell Master
  • 4,338 Answers

Did you go into the control panel menu and verify that it is set to pick up from the manual tray?


There are 2 things that control that roller. One is the motor and the other is the logic board which gives the signal to the motor that controls the take up roller.Since the movement of the roller appears to be normal,the logic board may be at fault. Unfortunately I do not have the service manual on this model. In any case, you would need service on the unit.

Posted on Nov 19, 2008

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If you do not have a manual it can be downloaded from here:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx300#BrochuresAndManuals


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sikaku.gif Cleaning the Paper Feed Roller (Roller Cleaning) Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear the roller, so perform this only when necessary.

1. Make sure that the machine is turned on, and then remove any paper from the Rear Tray.

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(1) Press the Menu button repeatedly until MAINTENANCE appears.

(2) Press the l_mark_s.jpg or r_mark_s.jpg button to select ROLLER CLEANING, then press the OK button.

The paper feed roller will rotate as it is cleaned.

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Set the Paper Thickness Lever to the left.

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If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab.

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follw the given step and check- 
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