Question about GN Netcom GN 9120 Professional Headset

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GN 9120 beeps constantly

When I have my headset on it beeps every 1-2 seconds. It will still answer calls but it continually beeps in inactive mode (when I'm not actually using the phone).

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  • abidelspach Nov 24, 2008

    Thank you, I inherited the phone system from a prior employee who had the sensitivity set very high.

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  • 16 Answers

Are you using the GN1000 Handset Lifter? And if so, are you playing music/radio through the speaker of your telephone? If this is the case the Lifter will be picking up the sound of the music coming from the telephone and interpreting it as an incoming call, hence sending a signal to the earpiece in the form of beeps. Just stop the music coming from the telephone and the beeps should stop.
If you are not playing music through the telephone, you may need to turn down the sensitivity adjustment on the back of the Lifter. Just turn the knob anti-clockwise a little bit and see if that eliminates the beeping. If the sensitivity adjustment is too high it will pick up every little noise that goes on around your desk and interpet them as the phone ringing.

If you are not using the GN1000 Handset Lifter, then the beeping may be the result of a sticking/stuck volume button on the earpiece. If you adjust the volume on the GN9120 it gives a beep when you reach the maximum or minimum volume. If a button is stuck down it will result in a constant beeping. A stuck button is generally not a user servicable problem, however a little bit of tinkering with the button may get it unstuck.

Posted on Nov 20, 2008

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I have a gn9120 headset that i love. suddenly, callers are complaining that they can't hear me. Is there volume adjustment or is there a defect?


Hi,
Volume adjustment is made by depressing the two + and - together until beep is heard
once beep is heard press the + button several times until louder bleep is heard this will increase transmission from headset and cure the problem


Steve

Jul 15, 2009 | GN Netcom GN 9120 Professional Headset

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GN Netcom 9120 unexplained beeping


Actually what she was hearing was the ring tone in her headset when a incoming call comes in. The sensitivity on the handset lifter that picks up the ringing on a incoming call was set all the way up and was picking up interferance from the headset base as they have the tendency to buzz when placed right next to the phone. I just turned down the ringer sensitivity with the adjustment on the handset lifter and that took care of the problem. Thanks for your time.

Nov 06, 2008 | GN Netcom (9120-48) Wireless Headset

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GN Netcom wireless headset volume adjustment


Transmit volume adjustment
Adjust the volume of transmitted sound according to personal preference.
To adjust the volume:
1. Make a telephone call and ask the person you are calling to assist
you.
2. Press the +/– buttons on the headset simultaneously for 2 seconds.
A beep will indicate when 2 seconds has passed.
3. Adjust the volume level by pressing the + or – button.
4. When the person you are speaking with fi nds the volume of your
voice appropriate, press the +/– buttons simultaneously for 2
seconds. This setting is now stored in the headset.

A Copy of the manual is avaliable at:

http://www.onedirect.es/files/GN%20Netcom-ES/GN%20Netcom%209120%20manual.pdf

You must have Adobe Reader to view it and the instructions are on page PDF page 3 or manual page 6. Adobe Reader is avaliable for download at:

http://www.adobe.com/products/acrobat/readstep2.html

May 21, 2008 | GN Netcom (9120-48) Wireless Headset

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GN Netcom GN 9120 - can't hear


Hi There, I had the same problem with a headset one of our call centre reps were using. It's usually due to some one fiddling with the button. I got it working by removing the battery from the headset then resinked the headset to the base unit. Hope it works for you

Jan 30, 2008 | GN Netcom GN 9120 Professional Headset

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Hold down the middle button on your headset for 6 seconds until you hear a series of beeps. Then hit the + sign about 2-3 times and then press the middle button again to disconnect. This should fix the issue. Make sure to call someone to test this as you may have just turned the volume up way to high. If that is the case, then you need to repeat this process using the - button instead of the + button.

Nov 27, 2007 | GN Netcom GN 9120 Professional Headset

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Incoming alert


Generally you will get a ring in the headset when a call is detected by the lifter that you use or if you don't have a lifter then you would have to use the little microphone that comes with the unit and affix that to the speaker on your phone so that your GN 9120 knows when to alert you of a call.

Aug 31, 2007 | GN Netcom GN 9120 Professional Headset

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change the dial settings on the side (there's letters from A to G)

Feb 16, 2007 | GN Netcom GN 9120 Professional Headset

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Echo when using the headset


If you are having echo problems while not on a call (you are wearing the headset, it is active, but you are not currently on the phone with anyone), there are 3 ways to counteract this: -When you are done with a call, you can click your Multifunction button on your headset (middle one inbetween the volume controls). -Move the microphone away from your mouth when you are not on a call. -A more permanent solution: decrease the sensitivity of your microphone. To do this, click and hold the increase and decrease volume buttons on your headset ( + & - ) for 3 seconds. Let the buttons up after 3 seconds and push the lower volume button 2 or 3 times. Wait 6 more seconds and it will beep at you. After you have done this, make a call to someone in the office to be sure the sensitivity has not been lowered so much that others can?t hear you.

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