Question about Canon PIXMA iP4000 InkJet Photo Printer

1 Answer

Dropout when printing

Printer ran out of black ink, the cartridge was replaced. At that point it stoped printing all the black characters in the document. Gray lines would print, but not the black letters that were supposed to be within those lines.

We ran a nozzle check test, which came out fine, then we ran the cleaning program. After this the printer was fine for a bit but not for long. Now there are horizontal dropouts, they are not on the whole document, but just on certain portions. I'm going to try a deep clean for the printer which will hopefully enable a couple of more pages to be printed. However if there is a better and a more lasting solution please let me know.

Thank you,

Olga

P.S. please cc ashgrove@interlog.com in the email communication.

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  • lasertek Dec 29, 2012

    If you're done cleaning the nozzle and changing the toner cartridge. Try cleaning the transfer roller. Some printing problems occur because of dirty tranfer rollers. See basic troubleshooting .

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  • 837 Answers

DId you use a refilled or 3rd party cartridge?

Try a new cartridge

Posted on Dec 07, 2008

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My printer does not print black characters although a new cartridge


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I have used the printer series that you have for years, and once in awhile, I get a new cartridge that won't immediately print. Often, there is just a bit of dried ink residue on the print head, and that won't allow the cartridge to work correctly.

Some simple things to try are :

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If you can't get ink to flow, then the cartridge might be bad. Most of them have an expiration date on the packaging.

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I had same problem. I must have ran the clean cycle more than 30-50 times over a period of days. That never made any difference. I was about to toss the whole thing but figured I would try one more thing. If it didn't work I would be in no worse shape. Here is what I did.
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Everything seems to work now.

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