Question about Gateway MX3215 Notebook

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Machine will not complete recovery ''file c:\I386Dist .......DLL

The file: C:I386DistAMS000MSFTWINDOWSCOMMONCONTROLSCOMCTL32.DLL

cannot be recovered!


Now laptop boots to this point and stops.

Thanks, Randy

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I would recommend booting the laptop with a Windows XP CD and select "Recovery Console" option

Then once in the Recovery Console type the following CHKDSK C: /R

That will run the Check Disk (CHKDSK) utility and will probably fix your problem so that the files can be copied during the recovery process..

NOTE: THIS IS VERY IMPORTANT... Once you start the CHKDSK utility with the /R option
you must let it complete the task... And depending on the size of your drive it could take several hours to complete ..(even if it appears to be "stuck" it is NOT ...) When CHKDSK finds a bad sector it will then attempt to move the data to a good sector so that it can be used again (And this takes time even on the fastest PC's) And interrupting the process can possibly cause your drive to become unusable depending on what stage it was one and what it was doing. (And of course if it has been days or something and it hasn’t moved even a notch then of course go ahead and reboot it. But if it’s been just a few hours then LEAVE IT ALONE)

After CHKDSK utility is finished you should see some sort of message on the screen saying "CHKDSK found errors on the volume and fixed them all" or something like that. And you should be back at the command prompt. Just remove the XP cd from your drive and type "EXIT" and that’s it

You should now be able to restart your restore operation again and hopefully it will be able to recover that file..

NOTE: There are some occurrences where CHKDSK is unable to recover a file completely but this is very rare. (if that happens then let me know and we can move to the next step. But from the way it sounds your drive has errors that must be fixed before you can proceed..)

I hope this info helps

Darren K
///SYSTEM ONE Networks

Posted on Nov 20, 2008

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