Re: Replacement carriage belt for HP DesignJet 800
The part number is; C7769-60182 runs at around $70.00.
This component needs to be installed by a service technician. You can seriously damage this plotter if you remove the carriage ribbon connectors and do not install them properly. You will fry the pca board (a $1,100 mistake).
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Hello. The "Check Print Head Path" error is usually a worn out carriage belt on printers more than 5 years old. Open the top cover and examine the area under the belt and look for debris that looks like pencil erasure crumbs. Other possible problems could be the tube system catching on something as the carriage moves, the encoder strip being very dirty or extreme friction between the carriage bushings and the rails they move on. If the belt needs to be replaced, a replacement kit can be purchased at: http://www.lpscomputer.com/c-790-hp-designjet-belt-replacement-kits.aspx Hope this helps. Bob
System Error: 86:01 Problem Description: Carriage-Axis shutdown. If this error code appeared but was NOT caused by a paper jam, then try the following: * Too much friction in the Slider Rod. lubricate the Slider Rod. * The Carriage is bumping into the Service Station. If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen it is because the Service Station cannot uncap the Printheads. In this case replace the Service Station/Aerosol Fan Assembly
System Error: 86:01
Corrective Action: If this error code appeared but was NOT caused by a paper jam, then
try the following:
Too much friction in the Slider Rod. Enter the Printer Information
utility (→ Page 4-26) and check the Scan-Axis usage. If the
percentage is close to 100%, then lubricate the Slider Rod.
The Carriage is bumping into the Service Station. If the carriage
is stuck at the right hand side of the Printer and cannot be moved
out to the center of the Print Platen it is because the Service
Station cannot uncap the Printheads. In this case replace the
Service Station/Aerosol Fan Assembly → Page 8-52.
Perform the Carriage Movement test → Page 4-8. Okay this is the error code direct from the service manual. if lubricating the slider rod does not resolve this issue then you have other problems. more than likely the carriage belt is in need of replacement. check inside of printer for debris. check under the carriage assembly. see if you are able to move the carriage assembly smoothly from side to side. hope this helps.
It is not recommended that the user replace the carriage belt, on any HP printer. Any damage caused by the user, won't be covered by the warranty and will likely result in a completely useless, but very expensive doorstop. Or paperweight..
I do believe your printer has since been discontinued for support, however only an HP Customer Service Representative would be able to confirm that. I would suggest phoning HP for technical support or to at least confirm whether support is available.
Even if your printer is no longer a) under warranty, which I suspect it's not, or b) out of support completely, they may be able to provide you with a list of Authorized Service Providers (ASPs) within your area.