We are having trouble feeding the form into the printer...we have never used this printer here at this location so we do not have the manual. Is there a way to get a manual on line or have one sent to us here.
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The printer is not meant to use multi-copy carbon invoices. The cause of your problem is the double-feed prevention pad below the paper pickup roller. When the first form is fed, the double feed prevention pad will stop multiple paper feeds. With multi-page carbons, the paper feed roller is trying to feed the form, and is pulling the top page of the form into the feed rollers while the double-feed prevention pad is stopping the bottom form from feeding and the top and bottom pages are sliding because of the carbon paper between the sheets. The only solution that I know of is to buy a printer with a tractor feed and pre-printed fan-fold forms with tractor feed strips on the sides of the forms.
Am afraid the Power Surge (when the power came back on) has damaged the unit and there is no "Reset" to these printers. You would need to replace the control board but as its a power surge there is a reasonable chance that the power supply will have been damaged/weakened and this will lead to a shortened life span of the printer. I would throw it away and replace with new. sorry, ( I am not a salesman either)
Generally, there are printer set up programs that will let you chose to put a blank sheet or to not do that. If you have a disk or manual, look for the set up utility and go thru the tabs to find paper handling or something similar to that. There should be a check box you can clear to stop the blank page.
I hope that this information was helpful. Have a great day.
Top of form fault - I assume you hit "Feed" button and still got the form fault... if so:
1. check paper sensor position, sometimes just 1/8" one way or the other will make a difference.
2. calibrate the printer to the stock you have loaded - calibration is EASY, just press and hold the feed button until the printer cycles 8-10 times. Let go, should say "Calibration Complete". Hit "Feed" again to see if your top of form fault is fixed.
I take it what you're saying is that you have to feed paper via flipping out the front tray and then pressing "online" or "continue", and that it will not feed paper from the actual paper tray?
You can try to take the beast apart and see why the control panel is not functioning, but I'd sit it on the curb, as it was probably manufactured sometime between 1993 and 1997. time to let the old girl die.
the ! in the triangle means manual feed or "continuable error" which means that the printer is manual mode. or there is a paper feed problem.
you need to check the HP print software, make sure all the printer setting are correct.
if so, then check the printer paper tray, make sure they are in working order, and there is no paper jam on the paper path from the tray to the output.
The manual feed use different paper path, so check the tray path.
then unplug the printer from the computer and shut down the printer.
wait 2 minutes, power up the printer and connect the printer tot he computer.
On older printers, tractor feed edges separate from
the page while printing. Sometimes this can be a fluke, but other times
it may point to a mechanical problem. Try taking the paper out of the
printer and hitting the form feed button a few times. Watch the
printer’s tractor feeds to make sure they are moving and are in synch
with each other. Some printers use belts to move the tractor feeds and,
over time, these belts wear, break, become smooth and slip, or become misaligned.
Environment can also contribute. Paper stored in a warehouse can weaken
in intense heat or moisture. Carbon copy paper will especially cause
this type of problem as one sheet's feeder edge can break away from the
rest and peel slightly back. This will in turn slow the feed on one side as the edge buckles slightly under and may even skip to release pressure causing major alignment problems.
When you said line feed do you mean the Top of form?
hope this helps
1. Make sure the printer is turned on and the desired tractor is selected (the corresponding tractor arrow should be lit). 2. Open the upper cover. 3. Press the Top of Form button to enter top-of-form mode. The printer beeps once, and the Top of Form light turns on. 4. Use the Micro Feed buttons to feed the paper to the desired top-of-form position. The “A” on the ribbon protector shows you where the bottom edge of your first line of text will print. This position is based on the first printable line of text. If your software inserts a top margin of five lines, your text will actually print five lines below the top-of-form position. 5. Press the Top of Form button again to exit and save your new top-of-form position. Then close the top cover.