Question about Office Equipment & Supplies
This has become a common issue on these machines - due to design two laser-to-drum mirrors in the laser/scanner assembly face upwards. Because the unit is not sealed, the upward facing mirrors are a nice place for toner dust to settle.
The repair is rather easy for a trained professional - in theory anyone with the right set of instructions could perform the procedure, but I'd highly recommend a novice not try.
Instead call a trusted computer repair shop and explain the situation and that you need to have the mirrors in your laser/scanner assembly cleaned to resolve issues with faded color output. A reputable service agency with experience in HP printer repair should have no problem doing this procedure in less than an hour – so they shouldn’t charge you for more than an hour or two of bench labor. If the repair facility you contact doesn’t understand your request or tries to blame your toner cartridge; hang up and call another company.
Posted on Aug 03, 2009
Have you tried a different magenta toner cartridge?
This would be the first thing to try.
Also the magenta laser might be dirty or fogged. The laser is located in behind the slot you see once you remove the toner cartridge.
The laser is protected by a plastic shutter. The shutter release is located on the right side. When you slide the cartridge in the cartridge triggers this release and the shutters opens exposing the laser.
You can take a q-tip, slide it inside the slot and run it left to right. Be careful not to leave any residue or lint in the slot.
Posted on Nov 19, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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