I had the error 010-350 i changed the nvm settings to 0, so the problem was resolved but then after that megenta is not alligned properly. When i print something megenta is out of the image, more towards the left. Have tried auto gradation but i do not think it is for this purpose. So please help
Thanks for the suggestion but this machine has not worked since i bought it, so it is just eating money and have not contributed towards anything. I know the diagnostic tool in the machine setup but is there any other external diagnostic tool??? If there is any such tool where can i get it from?? I mean can i download it from any site???
Call out engineers are charging me alot.. so please suggest from where can i download the diagnostic tool or is there any manual that has all the settings in it as i looked in the user guide but there is nothing related to it.
You need a friendly engineer to do a diagnostic regicon. It is pure guess work if you manage it any other way. It doesnt take long and relatively easy to do, you just need the diagnostic tool on a laptop
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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We used to get lots of these messages on our DC240 & were told it was a room temperature issue. The following worls
DC 240 error, Caused by fuser being too cold
1) Press & hold "0" for over 10 seconds
2) Whilst keeping hold of "0", press START
3) Password is 6789, Confirm
4) Press key shaped key on keypad
5) System Settings
6) Common Settings
8) NVM Read Write
9) 744 350 Confirm/Change
10) Enter "0" into New Value, Save
11) Close, Exit, Close
Well since you know how to enter diagnostics. Go to DC132 and select all copier nvm. Do an all copier nvm initialization, it will correct any default errors in the memory.
You will just have to then reset things like the power save timers and I would also go in and do a dc604 registration adjustment.
There isn't much you can do, except perhaps buy at least one new board. But those are expensive In this case, a better solution is to call Xerox. This correction must be done by an Authorized Xerox technician, with their proprietary laptop called a PWS.
They will run the procedure called GP-10 Replacing Billing PWBs.
How did you resolve the color problem? I am having the same issue on a Xerox Workcentre 24. After initializing the NVM, the auto-feeder does not work and the colors are off. How did you resolve the colors being offset?
User Interface (UI) DIAGNOSTIC ENTRY: Turn on the power… then while holding down the ‘0’ button, press ‘Start’. The screen will prompt you for an “Access Number”… use the keypad to enter ‘6789’ which is the Default Access Number. This should bring you to a menu of options to choose from: • NVM Reset (Non Volatile Memory) / NVM Initialization • NVM Read / Write (memory adjustments) you will need to know which codes do what
• Component Control (for testing sensors, motors, etc.) • Print (for running Test Patterns from Diagnostics) • Subsystem Check (for fuser nip measurement check out, and developer unit check out) • Max Setup (for setting up copy quality)
Hi, you have to reset this code entering into diagnostic mode, If this fault is declared 3 times in succession, print and copy mode will be disabled. In order to clear this condition, reset NVM location 744-003 to 0. Saludos from mexico