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This problem was solved for me using only the Calculator application onmy computer! The step-by-step instructions can be found at this link, or the Samsung support site.
Dial *22899 and press SEND to program the phone.
after it has finished downloading the programming information, the phone will reset.
The Lock code will now be set to the last 4 digits of your phone number.
when you have finished, be sure to switch back to NAM1 and dial *22899 again to re-program it.
same thing happend to me. DO NOT!! i repeat DO NOT! call verizon! they will waist ur time! just follow these instructions: go to the dial screen and dial: #43574357* Then 3 options will pop up. click on VERSION then scroll all the way to the bottom and the passcode is the platform id. i hope i helped you out! =)
Call your phone company, Users are not supposed to be able to change the Nam systems. They are the only ones who can fix it now. Sorry abou that, hope I was of some help.
If you put your phone on nam2, like i did, you need to call samsung's hotline. customer service can provide you with the nam2 access code. Verizon would make you pay 59.99 to get a reflash to basically do the same thing. samsung's number is on the back of your phone
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