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I have a USB 2.0 HDD Enclosure i connect and it shows its connected but cannot find an icon to open it on My Computer

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  • darkdevil128 Nov 19, 2008

    Windows XP, computer litterate?

  • darkdevil128 Nov 19, 2008

    Also if this helps, in Computer Management > Disk Management it says Healthy (GPT Protective Partition).

  • darkdevil128 Nov 19, 2008


  • darkdevil128 Nov 19, 2008

    I have the same problem with my laptop doesn't show there either.

  • darkdevil128 Nov 19, 2008

    Nope =[

  • darkdevil128 Nov 19, 2008

    Oh if this helps, i right clicked and went into properties of the C Drive and went to hardware tab it lists the mass storage device but and location : location 0 type: Disk drives

  • darkdevil128 Nov 19, 2008

    So its there but not seen O.o

  • darkdevil128 Nov 19, 2008

    Hopefully we can fix this soon >.< , The External Hard drive was right out of the box so im supposing it was from the store you see my school gave everyone in our year a laptop and a external hard drive so i wouldn't know, although i was given it inside the box and everything so its most definately from the store.

  • darkdevil128 Nov 20, 2008

    brand is philips...? model : SDE3273FC/97 i already tried looking for it on the philips website but couldn't find it =.=, bus power DC5V 500mA

    (Front of the box includes)
    HDD Enclosure
    USB 2.0
    Supports SATA drives up to 320GB
    includes a high speed chip
    Color indicator

    Your Personal Storage system

  • Steve DiPolito
    Steve DiPolito May 11, 2010

    Hey I am back. If you give me the info that I requested in the last clarification, I may have your problem figured out soon.

  • Steve DiPolito
    Steve DiPolito May 11, 2010

    Ok, I have a few minutes, so next question. What do you know about the hard drive. (brand, model, serial number, # of gigs, etc)

  • Steve DiPolito
    Steve DiPolito May 11, 2010

    Ok, I think we are on to something. Just a few more questions. Is the drive one that came from anoher computer or a new drive that you bought from the store?

    p.s. I am a college student and I have to go to class now. I will get back to you in a few hours.

  • Steve DiPolito
    Steve DiPolito May 11, 2010

    If you click the main drive on the computer does it post space greater than the actual main drive that is in the computer?

  • Steve DiPolito
    Steve DiPolito May 11, 2010

    and the problem is that it won't show the drive in "My Computer," right?

  • Steve DiPolito
    Steve DiPolito May 11, 2010

    What system do you have (windows, mac, linux, etc), and what version (vista, xp, 98, etc)? Also, how computer litterate are you?



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  • 112 Answers

Ok, I think I have it now. That is an enclosure not an external hard drive. Make sure there is a hard drive in it. If you haven't tied to do anything internal with it, there is a huge chance that it doesn't even have a hard drive. If it doesn't, you have to get one (prefered that you get a new one). If it does have a drive, take it out and put it back in and see if it helps. If none of this helps, post another comment and we can try some other things. Hope this is a fixya!

Posted on Nov 20, 2008

  • Steve DiPolito
    Steve DiPolito Nov 22, 2008

    Hello, are you still out there? Was this what you needed? Do you still need help? Would you please let me know if this was helpful with either a helpful or fixya rating? If you still need help, hold off on the rating and let me know what's up so I can help.



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Getting data off HDD from Caddy ?

I have had similiar issues using caddies there seems to be many connecting parts that can fail or become old and dirty failing to make contact with the hard drive you could remove the hard drive and check these contacts make sure they are clean and making contact


You could just remove the hard drive from the caddy and connect it directly inside your computer as a normal hard drive

You would have to remove the hard drive and use a usb sata ide kit

you will then have to connect it to your computer using a usb port

Once connected to another computer to a usb port and power supply you should get a message found new hardware and it should install the drivers it should show on your computer or you might have to install it manually

click start click on computer to open you should see this drive

If you dont.

Click start control panel administrative tools computer management device manager scroll down universal serial bus controllers you could see a Yellow Question / Exclamation Mark? ! or a Red X

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right click to reinstall drivers.

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The external drive does not show up on my desk top and it is plugged in.

Follow the steps given below to refresh USB ports.

1. Right-click My Computer icon on the desktop, and then select Properties.
2. Click the Hardware tab.
3. Click the Device Manager button.
4. Click the plus (+) sign to the left of Universal Serial Bus controllers.
5. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
6. Click OK to confirm the removal of the device.

Please note, repeat Steps 5 and 6 until all the devices under Universal Serial Bus Controller are removed.

7. Shut down the computer.

CAUTION: Ensure that the Shut Down option is selected, instead of the Restart option.

8. Wait for 5 seconds and then restart the computer. When the computer restarts, a "Windows has detected new or added hardware" message window will open.

The above steps will refresh the USB ports.

Now connect the USB devices like mouse, video camera, your external usb hard disk...usb hubs...whatever you like and the drivers should install automatically.

Tip: It is always recommended to connect the main usb devices at the rear end usb port, as they require more power to initiate.

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Hello everyone! I have a problem i have a Maxtor external HDD Before i could acces my data in there with no problems until now when i plug its USB on my laptop i hear the sound that it connected but...

An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: for a "no data - no charge" guarantee.

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I have a iomega eGo HDD and its not showing up on my computer but it shows up under my devices how do I fix that

It depends. If this is the _very_ first time that you have connected the IOMEGA device to your computer, you'll need to "initialize" the HDD for usage by Windows (or Mac OS).
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* the USB cable (which in your case, seems OK, since the device is listed)
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Use a multi-meter to measure the voltage/amperage generated by that power-supply,
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Disassemble the enclosure, and remove the disk-drive.
Connect it as a "slave" disk-drive in a desktop computer, to see if bypassing that USB-to-disk-drive adapter bypasses the problem.

If the device is still under warranty, IOMEGA will replace it, at minimal cost to you.

If the warranty has terminated, buy a new, compatible, disk-drive, and install it inside the enclosure, to "revive" your external storage device.

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HDD enclosure does not work

For that you need to uninstall all usb driver from device manager.
Right click on my computer icon then you see system property then go to hardware -> device manager then uninstall usb drivers 1 by 1 .
Then restart computer then all usb drivers are automatically installed.
Then connect your harddrive if still face same problem then connect your harddrive to another computer then check.
If another computer cant see your harddisk then your harddisk has hardware issue.
It need repairing .
If it is in warrenty take it to service shop they replaced it.

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Hard drive is not showing up.

Internal hdd.
a. check:
1. ide cable/sata cable is properly seated.
2. your jumper configuration is correct (slave, single, cableselect)
3. your power cable is properly seated in the back of the harddrive.

external hdd.
b. check
1. your firewire/usb connection is properly plugged.
2. your power cable for the hdd is connected and the enclosure power switch is on.

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