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I renewed my Norton subscription yesterday which has downloaded correctly. I also purchased the basic Edition Upgrade which downloaded ok but I am unable to instal it.I keep getting a message saying corrupt file.Can you help me please. Mary Kirby

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I think you need to get a new downloaded copy

Posted on Nov 20, 2008

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Signed up for renewal subscription but can't activate it. i may have a virus on my computer


Hi,

If you have purchased the renewal for Norton Antivirus you van click on renew now and enter the renewal code that you have recived in the e-mail of the purchase.
If you suspect virus on the computer go to the website www.norton.com/npe there you will get a Tool called Norton Power erasor Tool , You can Download and install that Tool . Then you can run that tool . Run a scan including registry scan .

Apr 20, 2011 | Symantec Norton AntiVirus 2003 for PC

1 Answer

Dear Sir/ Madam;\r\n I have renewed my Norton subscription on 30th October 2010 for protection of my PC. My product detail are as follows Product Key: J6PGVGR76YYQH3XXV3R9YHVJX Product Serial No. :...


Save your Product Key kb_tip.gif If you have a CD version, you can find your Product Key at the back of the CD sleeve. For your download purchase, you can find it in the confirmation email from Symantec. If you can locate your Product Key, skip to Step 2. 1Log on to your Norton Account.
GO THERE NOW 2 On the top-right corner, click Sign In. 3Type in your email address and password for your Norton Account, and then click Sign In.
4 Under Products, click the Norton product for which you want to save the Product Key. 5Write down the Product Key.
STEP 2 Activate your Norton 2010 product 1Make sure that your computer is connected to the Internet.
2Start your Norton 2010 product.
3On the bottom of the Norton product window, click Activate Now.
4Type in your Product Key.
If your product came with your computer, you may not have to enter the product key. You can skip this step.
5Click Next.
6In the Norton Account Window, enter your email address and click NEXT.
Your Norton 2010 product checks the existing Norton Accounts using the email address.
7Depending on your situation, do one of the following:
  • If your Norton 2010 product finds your Norton Account, enter the password and click SIGN IN.
  • If your Norton 2010 product does not find any existing Norton Account, complete the form and click NEXT.
8Review your subscription details, and then click DONE.
Your copy of Norton 2010 product is now activated.



If you need more help come back.Post / thumbs / testimonial are welcome!

Dec 12, 2010 | Norton Internet Security 2010 Antivirus +...

1 Answer

I purchase norton subscription renewal on


Pro-tip: don't use Norton. It's system hog and expensive. Better to use a free antivrus and spyware monitoring program. There's lots available at filehippo.com. I'd recommend AVG antivirus.

Jun 01, 2010 | Symantec Norton Internet Security 2009

1 Answer

I renewed my subscription on 10 March, Order No. NP12650135, but continue to get reminders to renew on your reminder pop-ups. Please input my renewal to reflect that subuscription has been renewed.


This is an issue that frequently comes up. Please make sure that you have your product key from your new subscription stored (the MyNorton account is a useful place to store the data since you can cut and paste the number into Norton IS).

First check if NIS 2009 has your correct subscription information. Start the program, click on Help and Support > Subscription Status. Click Finish when that window finishes its activity.

If it is still confused, my solution is to update to Norton Internet Security 2010 (no cost to you).

One way to do this is through the Norton Update Center:
http://updatecenter.norton.com/?NUCLANG=en

The other is to use the Norton Removal Tool:
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
After the product removes all trace of any Norton product and rebooting your computer, if you have a good internet connection, it will lead you through downloading and installing the updated product. I recommend the Removal Tool since frequently the error you report is due to NIS not correctly updating the registry when the new subscription is updated.

I hope this helps.

Cindy Wells
(NIS 2010 is for XP, Vista and Win7)

Mar 26, 2010 | Symantec Norton Internet Security 2009

1 Answer

I paid for it and have a product key. Norton says it is invalid.


If you have been charged for a Norton Automatic Renewal and your Norton product shows expired :
When Norton Automatic Renewal service extends the subscription to your Norton product, it is intended to automatically synchronize your subscription to the updated expiration date. Sometimes, due to connectivity issues, your Norton product may not be able to properly synchronize your new subscription. To resolve this issue, we recommend that you synchronize your computer with the Norton servers.
If you have a Norton 2009 product:
To fix the subscription status
1. Start your Norton product.
2. At the top right corner of the window, click Help & Support > Subscription Status.
3. Click Finish.

If your Product Key that you have typed is incorrect. Please follow these instructions to enter the correct Product Key.
If you are reinstalling Norton 2009, log on to your Norton Account to access your Product Key.
1. Log on to your Norton Account by going to the following Web page:
http://www.MyNortonAccount.com
2. Type your email address and password. 3. Click Sign In. 4. Under Registered Products, select your Norton product. 5. Write down the Product Key.
Type your product key again, exactly as it appears on the back of the CD envelope, or in the confirmation email from Symantec for your download purchase.


I hope this is helpful.

Mar 21, 2010 | Symantec Norton Internet Security 2009

1 Answer

Why is my renewal via my computer not valid-Visa has been charged


Email Norton and tell them your situation, they will tell you what to do to fix the problem seems like a problem that's more there doing than yours.
Or
  1. Start your Norton product.
  2. Do one of the following depending on your Norton product:
    • For Norton 360: Click My Account, and in the My Account window, click Renew Subscription.
    • For Norton 2009 products: At the top right corner of the window, click Help & Support > Subscription Status. Skip to Step 6.
    • For Norton 2008 products: In the bottom-left corner, click Subscription.
    • For Norton 2007 products: On the product tab, click Support, and then click Subscription.
    • For Norton 2006 products: On the Help & Support menu, click Subscription.
  3. Click I have already purchased a subscription, check my subscription status.
  4. Click Next.
  5. Click Next.
    Your Norton product checks your subscription status. This could take a minute or two.
  6. Read the information in the Status check panel, and then click Finish.
    Your subscription expiration date should now be correct.
If this helps you out, feel free to leave positive feedback. Thanks for stopping at Fixya !

Jan 09, 2009 | Computers & Internet

2 Answers

Message says my subscription has expired? I purchased Internet Security from Nortons on 12/7/07 why has it expired? It appars I am no longer protected and do not understand why this is.


Most of the Norton antivirus comes with one year subscription. date u mentioned here seems like more then 1 year old. That's why it says expired
If you dont want to spend any more money on antivirus then uninstall this one and download AVG from this site. this is really good antivirus for free and good for ever.
here is the link
http://free.avg.com/ww.download-avg-anti-virus-free-edition
Please rate my answer
Thanks

Sep 27, 2008 | Computers & Internet

2 Answers

Norton renewal subscription


the problem lies in the registry uninstall norton 360 then re-install this clears the reg then try your key again.

my personal View Don't use norton 360 as it will slow your system down use Kespersky Internet security this is the best one out and also use avg virus program when you switch to kaspesky internet security then remove avg which you can get a free version.

Aug 25, 2008 | Microsoft Windows Vista Ultimate Edition

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