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Try and reload the Operating System... usually Windows from the CD-ROM. If you do not have a CD-ROM that came with the laptop, you will need to contact Acer to buy a recovery CD for your product. Insert the recovery CD and follow the instructions to reinstall the operating system. Then go to Windows Update to update it. This will take while so leave the computer plugged in and 'ON". This should correct your problem. If you do not have a good anti-virus program, get one. Worms and viruses can destroy a computer's Boot Up directory forcing the PC to struggle to boot up normally. I use Norton 360 myself. While you are at it, get an external hard drive to store your files (back up your data) to secure your data outside the system. You can always get another computer, but you might not be able to retrieve your data from your old PC without some experience and knowledge.
the Norton 360 that you have need to be register to an e-mail in order for it to work, you can try different e-mail address that you have so that you can access the www.mynortonaccount.com and click on the lost password link so that if one of you e-mail is registered it will send you a link to reset password to go to that site, it will give you the product key in side your norton account.
so when you call up norton just asked for the link to download the N360 program and use the product key inside the norton account..
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Try this, start up in Safe Mode press F8. Choose Safe Mode, when at the choice window, to select either Safe Mode Desktop, OR System Restore, chooses system restore and choose a time before you had the "Problem" and follow instructions. This should get you back.
If you registered your copy, you should be able to retrieve the product key from them.
Just download the Norton 360 free trial, and then validated with your product key. from here: http://nct.symantecstore.com/fulfill/0184.085
On another note, I personally use Pc Laptop Guard. There is no memberships or renewals..
For your information here is the link: www.labellpcsolutions.com
Please dont forget to rate this answer if it helps
mmm a mystery...
are you part of a network or adhoc are others able to connect to ur pc.
you could download the drivers and reinstall them and if spyware doctor and win defender are registered you can always retrieve them.
after doing this I would consider installing norton antivirus or norton 360..I use norton 360 on all my machines.
when you say youve purchased norton 360 not from norton, you mean retail right? if you still remember your account details and still you cant access it, pls try to revert to the old norton for you to access your account and do an upgrade to your norton. you dont have to uninstall it because youre using n360 which automatically does this for you.