Question about BenQ Joybook 5100U Notebook

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Can't start up the laptop as Media test failure

I've replaced a 20GB HDD by a 40GB HDD to my BenQ Joybook 5100U model and when the DVD-ROM drive load & install the Windows XP into it then the laptop noticed that, it can't find the HDD to install windows into it. I've booted up the laptop again with the old 20GB HDD then the following errors appeared on the screen as below: - PXE-E61: Media Test failure, check cable - PXE-M0X: Exiting Intel Boot Agent Press any key when ready......... No Bootable CD in ATAPI CD-ROM But when I put the Windows XP CD into the optical drive again then the above described is also happened again. I've booted up into the BIOS then knew that the laptop didn't recognise any HDD as HDD = 0. Now the laptop didn't recognise any HDD. Could any of yours know what's happened to my laptop and how to repairs/fix/correct this problem? Thank you in advance.

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Re: Can't start up the laptop as Media test failure

I cant start up my laptop and it comes up black .. Then it says media Test failure Check cable. What do i do?

Posted on Apr 05, 2008

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Re: Can't start up the laptop as Media test failure

You may have to go back into the bios and see if there is an option to automatically find HDD, or you may have to manually enter them in the Standard Bios Settings. It may be that the old HDD are still in the bios's recognised setup.

Posted on Dec 13, 2006

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Can't start up the laptop as Media test failure

If you can access the motherboard look for 'JBAT1' and if located put jumper on pins 2-3 then back to 1-2, although i'm not 100% sure if your notebook board is similair to that of an ATX board. If you are able this will delete any saved bios entries of HDD etc.

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I can't find much information on this model from the web-site, so I'll make a few generic guesses. Can you see the DVD drive in the Device Manager? To access the Device Manager, right click on My Computer and select Manage. Select Device Manager from the Computer Management window. Do you see the optical drive under DVD/CD-ROM drives? If you do, then try putting a different CD or DVD in the drive. If you do not, then try shutting the laptop off, ejecting the drive from the laptop and then re-seating it in the laptop. This of course will only work if the drive is modular, which most laptops in the last few years have. Power the laptop back on and check the device manager again. If you still can't see it, then there are two possibilities. 1) The CD/DVD drive is bad. 2) The connection on the motherboard is bad for the CD/DVD drive In either case, both motherboards and cd/dvd drives are customized in laptops for every vendor, so you will have to contact yours in order to get a replacement.

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