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My fax machine 'prints' out a blank page when I receive a fax. No hint of any ink, yet when I test my ink cartridge it tests as full.

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The ink may be dried out inside the cartridge. Try cleaning the brass parts of the cartridge with SOAPY WATER or replace the cartdridge.

Posted on Nov 20, 2008

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Can send faxes but cannot receive or copy pages come out blank but ink cartridge is saying full


the cartridge is coagulated and it cannot print. , so better remove it an dip it mild hot water for few minutes and replace it after wiping it would work properly . it worked for me.

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Oct 01, 2008 | Sharp UX B700 Plain Paper Inkjet Fax

2 Answers

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First make sure your line cable is plugged into the correct place. Most Brother machines have a plug for Line and a plug for Extension (EXT), make sure it's plugged into "Line".

Go into the menu on your Brother machine and select Fax, then Setup Receive and then select Easy Receive. This will usually solve most recieve problems.
Brother machines come with s default of 4 rings before they will answer, make sure none of your other devices (such as an answering machine) are set to a lower number of rings or the fax machine will never grab the line.

If you have distinctive ring, make sure you have it set up in the machine. There is a section in the owners manual for setting up discinctive ring.

If the machine grabs the line and goes through the motions but nothing comes out on the page (no black print) then make sure you are using a Brother ink cartridge (not refilled or generic) and print out the test page using the "ink" button. Allow the machine to clean a few times and see if the test page prints out correctly. If you are using refills or a generic black, you might have premanently damaged the print head. In this case take it to a service centre to have the head tested.

Sep 10, 2008 | Brother IntelliFAX 4100 Laser Fax

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clean contacts w/alcohol
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Jun 25, 2008 | HP 1040 Plain Paper Inkjet Fax

2 Answers

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hi i am a certified Canon repair tech for this fax. the problem that you are having is very common and has to do with two things. the cartridge and the purge/cleaning unit. what you can try is this open the printer and center the carridge unit and remove the cartridge. unplug the machine while it is still centered. on the right hand side you will see the purge unit. in the center of the purge unit is what looks like a retanglar pad. mix a water soap solution and apply to pad just soaking it. let it sit for a few minutes. take the ink cartridge and wipe the bottom of the cartridge with a damp soapy cloth. also if you look at the cartridge there is a little breating hole you can hold a cloth on the bottom and gently blow in that hole it will purge ink through the bottom of the cartridge. install the cartridge in the machine close the front door and replug in the power cord. you might still have to run a few cleaning cycles. hope this helps.

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