Question about Dell 946 All-In-One InkJet Printer

1 Answer

Dell 946 -carriage jam/stalled

Dell 946 - Some printing is fine. Other printing is out of line. Latest problem is that print is too near to the side of the paper. Paper is in correct place and margins set correctly.

Also tried aligning cartridges etc. but still not working.

Any suggestions?

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

The ink carriage is in far left position and jammed. it appears that the black cartridge far left was not seated correctly. how do i resolve this?

Posted on Nov 29, 2008

  • JREYNOLDS19 Nov 29, 2008

    the ink carriage is in far left position and jammed. i don't know if the black ink cartridge was not put in right or what. how do i get it unjammed?

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Whenever i try to print it does 1/2 page then the cartridge keeps getting stalled on one side. Error message on screen says print cartridge stalled, error message on printer says clear carraige jam. Cannot...


If there's a carriage jam. While the printer is turned on, Open the access door of you printer.
If the carriage is stuck at the left side, try moving it manually by hand to the right most part of the window. If it's stuck on the right, try moving it by hand to the left.
If you've already done that. While the printer is turned on, unplug the power cord from the back. Close the access door. And then plug it back in.
Make sure you restart the computer first just to avoid documents getting stuck in the print queue. Try printing again. Usually it does the trick.

Feb 03, 2011 | Printers & Copiers

4 Answers

I have a HP Photosmart C4280 al--in-one printer. This morning it refused to copy a document. It also refuses to print. Always there is a message "carriage jam. Press OK". This does not cure the...


The Carriage Jam error message displays on the control panel display. The print carriage, which holds the ink cartridges, stalls against the left side of the printer. A paper jam might have occurred previously.

Sep 02, 2008 | HP Printers & Copiers

2 Answers

My HP 2420 had a paper jam. I played around with it and must have cleared the path although I did not see any paper particles fall out. (I did have a jam and figured a small piece must have been left...


Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.



">

Oct 15, 2010 | HP LaserJet 2420 Printer

2 Answers

Paper Jammed. Have appeared to remove all paper. But I keep getting "Carriage Jam, open door, clear carriage jam then pres OK" message. Message on my computer screen says "The print cartridge carriage is...


HP support has extensive documentation for both paper and carriage jams for your model:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&lc=en&dlc=en&cc=us&lang=en&product=391182

I hope this helps!

Dec 10, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Carriage jam on hp photosmart printer


The print carriage may get stuck on either side or in the middle of the printer. The Carriage Jam: Open Door, clear carriage jam, and then press OK to continue error message may display on the front panel of the all-in-one.

Solution
The print carriage is the device which contains the print head and moves left to right during printing.
Figure 1: Carriage Assembly

To resolve this issue, follow the steps below in the order presented.

Step one: Print a Self Test

Follow the steps below:
1. Press the Setup button.
2. Select Print Report and press OK .
3. The self-test page should print. If it prints a test page, there is no need to follow the remaining steps, as the error message may be false. Make sure the printer now prints from the computer (if installed on one). If it does not print, proceed to the step two.

Step two: Clear the paper path

Follow the steps below to clear the printer of any jammed paper and reset the printer.
1. Leave the printer on and then disconnect the power cable and the USB or Ethernet cable from the back of the printer. Do not reconnect them until instructed to later.

NOTE: Make sure the printer is on before disconnecting the power cord. Failure to disconnect the power cord from the rear of the unit can cause damage when removing jammed paper.

2. Open the top access door.

Figure 2: Opening the top access door

3. Make note of where the carriage is stuck and look for jammed paper. A paper jam can cause the error message and the carriage stall. Some paper may be jammed in different locations than those shown in the photos below.

Figure 3: Paper jammed on the left side

Figure 4: Top view of paper jammed on the left side

Figure 5: Paper jammed on the right side

Figure 6: Top view of paper jammed on the right side

NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the unit.

If the carriage is stuck on the right side:
a. Check for any paper or object that may be restricting the carriage.
b. Move carriage all the way to the left side.
c. Check the paper path all the way to the right side and remove any paper still in the printer.

If the carriage is stuck on the left side:
d. Check for any paper or object that may be restricting the carriage.
e. Move carriage all the way to the right side.
f. Check the paper path all the way to the left side and remove any paper still in the printer.

If the carriage is stuck in the middle:
g. Check for any paper or object that may be restricting the carriage.
h. Move carriage all the way to the left side.
i. Check the paper path all the way to the right side and remove any paper still in the printer.
j. Move carriage all the way to the right side.
k. Check the paper path all the way to the left side and remove any paper still in the printer.
4. Remove the rear access door or duplexer (if installed) from the back of the printer.
5. Check for and remove any paper still in the printer.
6. Replace the rear access door, and close the top access door.
7. Reconnect only the power cable. If the printer does not automatically turn on, press the Power button.

NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash and the carriage may move. Wait until this warm-up period is complete before going to the next step.

8. If the Power light is on steady, print a self-test page as done in Step one.

If the Power light is not on steady and the carriage is still in a stalled position, proceed to the next step.

Step three: Plug the printer directly into a wall outlet

Verify that the printer is properly connected to a suitable power source by following the instructions below.
1. Verify that the computer and the printer have a three-prong power plug.
2. Remove the printer cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
3. Try the print job again to see if this step resolved the issue.

NOTE: If the printer prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.

4. If this did not resolve the issue, proceed to the next step.

Step four: Service the product

If you have completed all of the steps listed above and are still experiencing a problem, service your product.hope this helps

Jan 05, 2009 | HP Printers & Copiers

1 Answer

Stalled printer cartridges


Sounds like an issue with the print carriage. When it's out of alignment and tries to print, it can make awful noises. HP.com has a web page that describes a number of troubleshooting steps when you have print carriage issues:

Carriage Jam Errors

There's also a related web page having to do with the noise coming from the printer:

Noisy Print Carriage

Hope this helps. Good luck.

Oct 07, 2008 | HP OfficeJet 4215 All-In-One InkJet...

1 Answer

Dell 944 printer


There are two reasons the printer may report a carriage jam - either the carriage is jammed, or the printer thinks the carriage is jammed be cause it does not receive any movement information when it commands the carriage to move. This latter case seems to be the problem you have, and is usually caused by a damaged or displaced encoder strip. You can see what the encoder strip looks like for a different printer here. If the encoder is damaged, unhooked from its supports or covered with ink it could cause the issues you are seeing. If the encoder is still in place you can try gently cleaning it, but I would suspect that most likely you will need to have the printer serviced.

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

Jun 30, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

HP 1610 - Skipping Lines when printing w/carriage return


You are lucky you can print ANYTHING! My unit has NEVER worked (3 years) due to a hardware defect of HP. I downloaded patches, cleaned/replaced cartridges, etc.
Spoke to HP last nite-Was told printer was junk-they don't carry it or any parts to fix it anymore!! I was told to replace it!

Apr 13, 2008 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

While receiving a fax


Resolution for Lynne:
1. Unplug the power cable from the pwer strip and open the front door of the printer and move the carriage(in which the ink carts are connected) from the left to right and then back again for 2-3 times.
2. Plug in the pwer cabe and turn on the printer and print the h/w tets page.. if it prints fine, then try to, send and recieve a fax, If the carriage agains jams then replace the printer or serviec the printer.

Resolution For Stuart:
1. Th scrapping noise indicates that the ink carts are not inserted in the printer slot properly.
2. Pull the ink carts out and then push them back in and mak sure the printer should be on .
3. Clear the queue and then print the h/w test page, if prints fine then go ahead with fax.

Jan 15, 2008 | HP OfficeJet D135 All-In-One InkJet...

Not finding what you are looking for?
Dell 946 All-In-One InkJet Printer Logo

129 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Printers & Copiers Experts

Prashant  Sharma
Prashant Sharma

Level 3 Expert

1127 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers

sunmaid

Level 1 Expert

3 Answers

Are you a Dell Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...