Fixed white block on the top title bar

Hello, Please can anyone help me. I recently bought a Viewsonic v37 pocket pc running pocket pc 2003 premium edition. Must I say I do like this pocket pc but there is a problem with the screen. On the top of the screen (top title bar) there is a thick white band that does not go away even in applications. the stylus functions ok, even tapping on the start icon (in which I can't see) brings the drop down menu. This white band does get in the way of applications and I have fully reset the device but the white band appears still, even on the start up waiting screen with the viewsonic logo. Please can anyone advise me into fixing this problem.