I have an HP 2570 printer that will only grab one piece of paper at a time. If the paper tray is filled with paper the machine will not grab the next sheet of paper and the machine indicates it is out of paper. I have tried to clean the rollers but no luck. How difficult is it to take apart the printer and really clean or replace the rollers?
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Re: Printer will not grab paper
You may need to obtain the HP Paper Feed Cleaning Kit from Customer Service by contacting them here. While your speaking with them you may want to ask about any issue that have came up with your particular model because I have read they have replaced some models that were even out of warranty.
Click here and select your exact printer model from the "HP Photosmart 2570 All-in-One Printer series" section.
It seems that by what Im reading, this is mostly caused by a dried out roller (especially if they are grey so you also may have some other options:
NOTE: These options may void warranty.
You may try applying a thin layer of vaseline on the rollers that pull paper. You can usually access these rollers from a door at the back of your printer. This should also soften the rubber. I would suggest running a sheet of plain paper through a couple times to clean off any excess.
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Lift up the upper section of the printer (just like you were going to replace an ink cartridge) and look for the smallest torn piece of paper hiding in the gears. Then tip up and gently remove the top (black) paper tray assembly and remove any paper in the tray. Grab a flash light and check the "in" feed area.
Put it all back together and hit "start copy". If noting still clears the jam unplug the printer (power cord) from the wall, wait 30 seconds and plug it back in.
Hopefully that clears the paper Jam message. If not call HP Support Center @ 1-866-408-5408. They're available 24/7.
Using high cotton paper causes cotton dust build up making it hard for the rubber rollers to grab the paper. Check inside for paper dust build up. If so, clean rollers with a window cleaner.
Another problem is saving too much money on paper. There are some very thin light weight papers which the printer rollers have a hard time gripping. Most printers do well with 22 lb paper. Otherwise you may need to put a piece of scotch tape under the roller so the machine can grab the thinner paper.
Also check your side paper alignment guide in the tray. As well as making sure your paper is sitting all the way back/down in the tray.
Hi, Looks like you have a paper jam problem.Pieces of paper are stuck in the roller.Go to Control Panel ->Printers and Fax -> Select you printer and click properties.You will find a Printer Maintainance Wizard,which will have a paper jam clearing wizard.Click this and your printer will work as good as new. Thank You.
the paper lifting rack plastic tabs one of them is broken and the metal that is showing is catching on the guide so the lifting rack is not lowering into place, turn the printer around, remove the door that hides the back of the paper tray, grab the paper size tab and pull it out as far as you can, now get a flash light and either a ruller or a long screw driver and push the lifting rack down into the tray flat and then push the tray out of the printer. once this is done you can examine the broken tab on the lifting rack and call hp for a part number, get a whole baggie of the pieces because they break all the time!!! you can use some fabric medical tape to make a quick and temporary repair. but it will ware out and you will have to do it again. good luck.
Microapex Computer Systems and Printer Repair Center
This is usually do to a sensor, your correct on that, thers usually a plastic piece that indicates theres paper and its broken or worn.
The other thing is that it may be the little rubber grabber is worn and not grabbing the paper, so the printer thinks thers no paper because nothings going through. These parts can be orderd but are usually costly depending on the printer. If its under warranty, take it back.
Also, check the trey and make sure it isnt a I.D.10.T error and you just set the paper to legal or something. I've made that mistake before.