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Printer will not grab paper

I have an HP 2570 printer that will only grab one piece of paper at a time. If the paper tray is filled with paper the machine will not grab the next sheet of paper and the machine indicates it is out of paper. I have tried to clean the rollers but no luck. How difficult is it to take apart the printer and really clean or replace the rollers?

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Check to make sure the paper sensor tab moves freely. You might try air dusting around the paper pick-up rollers to make sure the area is free from any accumulation of dust, dirt, or paper residue.



Posted on Nov 19, 2008

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Hello,

You may need to obtain the HP Paper Feed Cleaning Kit from Customer Service by contacting them here. While your speaking with them you may want to ask about any issue that have came up with your particular model because I have read they have replaced some models that were even out of warranty.

To use:


It seems that by what Im reading, this is mostly caused by a dried out roller (especially if they are grey so you also may have some other options:

NOTE: These options may void warranty.

  • You may try applying a thin layer of vaseline on the rollers that pull paper. You can usually access these rollers from a door at the back of your printer. This should also soften the rubber. I would suggest running a sheet of plain paper through a couple times to clean off any excess.
  • You can try the Rubber Rejuvenator listed here.
Hope this helps. Please remember to rate this information.

Thanks

Posted on Nov 19, 2008

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