Question about Handspring Visor Pro Handheld

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Installing my handspring visor onto Vista

When I install the software with the CD-ROM, I get a message that the installation was unsucessful when I try to hot sync. When I look for help it indicates there is a problem with Vista. Can you help me. I have a lot of data that I want to use on my Visor.

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  • Anonymous Apr 21, 2009

    Will not allow hotsync after installation of new palm os suggested above

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  • 4,338 Answers

Have you gone to the Palm website and downloaded the new Desktop manager :

http://www.palm.com/us/search/support.html?search=Visor

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Mar 08, 2009

  • Marcia Leigh
    Marcia Leigh Jul 26, 2014

    Why does this link take me to HP? and How an I supposed to know what I need from the list they put up?

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Is the Handspring Visor Delux compatible with Windows Vista?


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Can't get device to hotsync


First thought is that the cable has become defective - they do go wrong.

Assuming the visor is fine other than when hotsyncing, I suggest you reinstall the Desktop manager and hotsync manager on your PC or Mac, HAVING BACKED UP ALL FILES of course.

Sometimes the managers get corrupted and cause problems. Try that first, then check cable and finally a hard reset, assuming you have hotsynced recently and so won't lose loads of information.

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Did find a CD? I have one but not sure if it is the correct one. It is green with copywrite 1999-2000
Please let me know if you still are looking for the CD or if you think this might be the one you need

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Congratulations on your 'first generation' Handspring Visor purchase. While perhaps 'old technology' in the techno world, I am still using mine today. To answer your question, your Visor is simply attempting to 'synch' with your desktop files (to ensure you have the correct data in both places. Your error stems from the fact that the unit is 'searching' for your desktop files to perform that handshake. Like an unanswered telephone; your Visor 'hangs up.' You will need to install the software on your PC. Yes, there is still software out there. ;-)

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