My wireless connection with the router has been working fine for over 3 years. Last night I got a new modem. I am on a dedicated cable connection. I have a secure connection using WPA-PSK and TKIP. I have rebooted everything. The modem and router are working fine (the desktop has connectivity to the internet). The laptop sees the connection, but won't pull the IP to connect. Do I need to put the MAC address of the new modem into the router configuration somewhere? From what I have read, I don't believe so. Please help! Thanks!!!!! Peggy
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I think the power cable of your modem has been damaged. kindly check the power cable. If there is no light on the modem , it is assumed to be that the power cable has been damaged. so you have to purchase the power cable of the modem. If the power cable is found to be perfect , kindly purchase the net work cables/ OR prepare the net work cables if you are aware of about the network cables., because the clippings of the network cables might have spoiled. If the power cable of modem, network cables are found to be perfect , it is certainly , the modem might have damaged. To fix the all the problems mentioned above , you are requested to to contact your ISP ( Internet Service Provider) . They will certainly fix your problems. In the mean while kindly try to solve yourself. If you are paying rent towards the monthly charges against the modem to ISP , they must be replace your modem with new one. If you have purchased the modem by paying the cost of the modem at the time of installation of the internet connection , you have to purchase the new modem, if the old modem was found to be damaged.
check you cable connections, try to check if you can go online wired to the router if you are connecting wirelessly. You can also bypass the router and connect directly to the modem to make sure its working.
-- who is your internet service provider -- what is the operating system of your computer? -- is this working fine before or is this a brand new router
you may try this and see if this help solve your problem. make sure your computer is directly connected to the router
Step 1: Shutdown the computer. Step 2: reset the router while power on then Unplug the router’s power cable. Step 3: Unplug the Broadband modem’s power cable and wait for 30 seconds. Step 4: Plug in the Broadband modem’s power cable and wait for its lights to appear stable. Step 5: Plug in the router's power cable once the modem’s lights appear stable. Step 6: Power on the computer on and configure the router settings Step 7: test the Internet connection.
if this still didnot work, upgrade the firmware of your router
configuring the router settings will depends who is your provider. if your isp is dsl you need to configure your ISP username and password on the router. if your router is a cable no need to change any settings on the router. it should automatically work
if you are still having trouble configuring your device, call supportrix and use supportcall as your promo code for 1 free technical support.
Hi ABVT66 - Didn't your router come with two short cables? It should have. One is the cable that hooks up the modem to your router and the other is the cat5 (ethernet) cable that connects your router to your pc. Let me know if you have these cables. Also, if you check your device manager on your pc, click on the + next to network adapters and it will tell you your network adapter. DON'T RATE THIS 'TIL WE'RE DONE. Thanks.
Make sure you have the wireless icon on the taskbar lower right side. If it does not show connected, click the icon and search for wireless devices, you should see the router. connect to the router. Also make sure you have a solid DSL/CABLE status light on the service modem. BPCS