Question about Toshiba Office Equipment & Supplies
Are you still receiving faxes although you are unable to send? Or is it no send & no receive? When you hook a phone up are you able to connect with a # dialed from that phone. It's possible that the problem is the copiers NCU board- but it's rare that they fail & even more rare that it loses just the send portion. You'll want to be absolutly sure that it's not the phone line. If you are positive that the problem is not the phone line - try turning the machine off & unplugging the power cord for 30 minutes. Occasionally the NCU card will lock up & not function properly. Unplugging the machine for 30 minutes has worked for me in the past.
Posted on Mar 29, 2007
HI there below is the reason for your error message and it is to do with the laser unit and will normally need to be replaced when this message comes up.
Hexagonal mirror motor startup error 3-31
You could try resetting it by the following
· Try to clear the service call condition (for failures which are not related to the
fusing unit): switch the power off, wait 10 seconds, then switch back on.
I take it you have already tried this but if this doesn't work then the unit will need replacing
Posted on Jan 06, 2008
SOURCE: toshiba e-studio error code
It is abnormal temperature in the fuser*, thermistor error.
Maybe replacing fuser would help. But better contact service person.
*fuser, the part of a laser printer that melts the toner onto the medium. It consists of a hot roller and a back-up roller.
Posted on Feb 13, 2008
hello Sir; You have to empty the waste toner bottle it located right hand side bottom, open the doorlook at "A" area you will see a big narrow plastic bottle pull out a black buckle slide out the bottle, dump the toner,the code will be disappear!
Posted on Jan 06, 2009
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